Scheduling Manager
Cyzerg
This position requires local presence. Please view similar jobs below.
About The Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base. With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg's culture & core values guide every aspect of the organization. About The Job We are looking for an experienced and dependable Scheduling Supervisor with proven leadership experience and strong organizational and communication skills to join our team. The ideal candidate will oversee the scheduling operations and lead a team that supports one of our clients in the U.S. This role requires working U.S. hours and being based in our Pampanga office. Responsibilities:
- Lead Scheduling Team: Train and support schedulers to ensure compliance with scheduling protocols and operational needs.
- Create and Review Schedules:
- Oversee schedule development to ensure efficient staff and resource allocation.
- Ensure schedulers meet schedule deadlines and quality standards.
- Coordinate with Management and Departments: Collaborate with Clinical, HR, and other teams to align schedules with staffing needs, business priorities, and employee availability.
- Manage Scheduling Systems: Maintain scheduling tools and ensure schedules remain accurate and updated.
- Handle Schedule Adjustments: Respond to staffing changes, absences, and urgent requests with timely schedule updates.
- Compliance:
- Standardize procedures and processes of the Scheduling Department
- Ensure scheduling practices comply with company policies.
- Ensure CRM tickets are properly tagged and resolved within SLA standards.
- Reporting and Analysis:
- Track scheduling metrics, including overtime, coverage, and staffing levels
- Analyze trends to improve resource allocation and provide management insights.
- Prepare accurate weekly and monthly management reports
- Enforce company policy compliance and accountability
- Conduct Performance Reviews: Facilitate objective, data-driven evaluations for schedulers.
- Resolve Scheduling Issues: Address scheduling conflicts, employee disputes, shift swaps, and overtime concerns.
- Forecast and Plan Staffing: Support workforce planning based on projected workloads, peak periods, and special events in coordination with HR.
- Drive Continuous Improvement: Recommend and implement process improvements to enhance scheduling efficiency and accuracy
- Minimum 3–5 years of experience in scheduling, workforce management, operations coordination, or team supervision
- Prior leadership or supervisory experience managing scheduling or operations teams is required
- Strong understanding of workforce planning, staffing coordination, and schedule management processes
- Experience working with U.S.-based clients or supporting U.S. operations preferred
- Excellent organizational, problem-solving, and multitasking abilities
- Excellent written and verbal English communication skills
- Able to work from 8:00 AM to 5:00 PM U.S. Eastern Time
- Ability to manage escalations, urgent staffing changes, and high-pressure situations professionally
- Experience using CRM systems, scheduling tools, workforce management software, or ticketing systems
- Strong analytical and reporting skills with the ability to interpret scheduling and staffing data
- Ability to enforce accountability, compliance, and operational standards within the team
- Experience conducting performance reviews, coaching, and team development activities
- Proficient in Microsoft Excel, Google Sheets, and reporting tools
- Self-motivated and proactive with demonstrated creative and critical thinking capabilities
- Dependable, organized, and reliable professional with a strong sense of responsibility and accountability
- Honest, adaptable, and innovative professional with a high level of integrity
- Strong attention to detail is a MUST
- Ability to work independently while managing multiple priorities and deadlines
- Flexible to work onsite from our office in Clark Freeport, Pampanga
- Experience in healthcare scheduling, staffing coordination, or BPO/shared services environment is a plus
- Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, Operations Management, or related field preferred
- Competitive salary depending on education & experience.
- Paid medical insurance/HMO with Philcare (enrollment on day 1)
- Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves
- Earn as much as PHP 13,500 from the employee referral program.
- Annual salary increases with a predictable percentage increase based on performance review
- Annual year-end bonus and monthly bonuses based on performance.
- Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activities
- Annual team-building – Shift gears and explore adventures with the team out of the office!
- Career development plans – We want you to grow and become the best at what you love
- Casual wear in the office – Express your fashion or stay comfy!
- Flat organization with an open door policy
- Company paid certifications and trainings
Vacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Scheduling Manager in Central Luzon vacancy
- ...specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over... ...About the Job We are looking for an experienced and dependable Scheduling Supervisor with proven leadership experience and strong...
- ...back-office & call center. Position: Real Time Analyst Company Industry: BPO Company Work Location: Clark, Pampanga Work Schedule: Shifting Schedule Salary: Php25,000 - Php40,000 package Work Set Up: Work on Site Job Responsibilities: Ascertain...
- ...specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over... ...We are looking for an energetic, reliable and professional Scheduling Coordinator with outstanding organizational and communication...
- ...and daily vehicle requirements based on operational volume. Schedules and assigns available vehicles according to pickup and... ...Performs other operational and administrative tasks as assigned by Management. Requirements: At least 2nd year college level or graduate...
- ...Position Title: Architectural Hardware Scheduler Work Set-up: Hybrid/WFH Schedule: AU Shift | Monday- Friday | 7:00 AM-4:00 PM... ...Skills: • Bachelor's Degree in Quantity Surveying, Construction Management, Civil Engineering, or a related construction discipline. •...
- ...kindness in every policy, decision, and action. Our Philippines management team is composed entirely of Filipinos, and we provide... ...best selves. The Role We are looking for a Construction Scheduler / Estimating Coordinator to support the scheduling, estimating...
- ...A planning and control staff member creates production schedules, monitors inventory, and coordinates with departments to ensure efficient... .... Key responsibilities include analyzing production data, managing stock levels for raw materials to finished goods, resolving operational...
- ...We're in urgent need of UKG PRO WFM Advanced Scheduling Solution Consultant for a well-established BPO Company located in Pampanga. This... ...on Advanced Scheduling. Strong knowledge of workforce management principles, scheduling optimization, and labor compliance....
- ...decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people... .... About the role The Fleet Coordinator/Transport Scheduler provides day-to-day administrative and scheduling support to...
- ...a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space,... ...professional with strong communication Proximity to local data center facilities Flexible schedule for on-call/emergency work...
- ...Location: Cebu City/Pampanga Salary: Php 75,000 Negotiable Work Schedule: Mid-Shift with +1 hour flexibility Work Setup: Hybrid ... ...inquiries. Conduct invoice checks for related companies. Manage intercompany tasks including payment processing, withholding...
- ..., quality standards, and safety requirements are achieved. ~ Manage and supervise production, maintenance, quality control, warehouse... ..., efficiency, and cost-effectiveness. ~ Monitor production schedules and ensure timely delivery of products. ~ Ensure...
- ...high-quality financial services to a diverse portfolio of owner-managed businesses. The Role As Resource Manager, you'll oversee... ...matrix, and act as the key point of contact for resolving scheduling conflicts before they become problems. It's a hands-on, high-visibility...
- ...Description Oversee and manage daily production operations to ensure efficiency and quality. Develop and implement production schedules to meet company objectives. Analyze production performance and identify areas for improvement. Ensure compliance with safety...
- ...currency, and we treat it like it. The Role As Finance Manager, you'll own the day-to-day rhythm of the finance department — supervising... ...as the steady hand that keeps operations accurate and on schedule. Success in the first 6–12 months looks like a finance team...
- ...Description Oversee daily operations of the clinic to ensure efficiency and high-quality patient care. Manage schedules and ensure adequate staffing levels for all shifts. Coordinate with healthcare providers to improve services and patient satisfaction. Monitor...
- ...KEY DUTIES, RESPOSIBLITIES AND AUTHORITIES: Financial Management · Oversees the preparation and maintenance of accurate financial... ...payments. · Prepares and submits the required annual accounting schedules for HQ group audit reports in a timely manner. ERP &...
- ...Job Title: Production Manager - Manufacturing Reports to: General Manager 1. Production Planning: Develop and implement production plans, schedules, and strategies to meet customer demand, inventory targets, and production capacity. 2. Process Optimization: Analyze...
- ...Description Oversee daily operations and ensure efficient functioning of station activities. Manage schedules and coordinate staff assignments to meet service standards. Monitor safety compliance and operational procedures to ensure a safe environment. Handle...
- ...and profitability of Metro Pacific Fresh Farms by leading and managing the company’s accounting and financial operations. This includes... ..., and depreciation. 5. Yearly Audit Oversee audit schedule preparation and requirements. Review audit findings with top...
- ...team for both line and base maintenance. This will cover both managed fleet and 3rd party maintenance events. Produce performance dashboards... ...Maintenance use. Responsible for the coordination of pre-scheduled maintenance activity, including but not limited to special...
- ...Guyong Sta. Maria, Bulacan Description 1. Prepares weekly schedule of QA Personnel. 2. Prepares manning table of QA Personnel... ...years of experience in software quality assurance or testing management. Skills and Competencies: Proficient in test management tools...
- ...among staff in accordance with Resort rules and regulations Schedules staff based on forecast business Prepares reports as... ...owner QUALIFICATIONS: Bachelor's Degree in Hotel Management or related field At least 1-3 years work experience as Restaurant...
- ...Recruit, Train, Motivate and Monitor Live Streamers Handling day-to-day schedules and attendance of Streamers Plans and executes live stream campaign concepts and strategies Manage content creation(shoot and edit Tiktoks & reels) Handle equipment and set up...
- ...The Training Assistant Manager will support the design and delivery of technical training within a BPO environment. The role requires... ...qualificationsWork location/Set up: Clark, Pampanga/OnsiteShift Schedule: GY Qualifications : Must have a Helpdesk-type background...
- ...Position: Operations Manager (OM) Work Location: Pampanga, Philippines Note: Mandatory to attach the Cover Letter along with your... ...HR, Microsoft Teams, Google Shared Files, and BOSS. Ability to adapt to shifting schedules based on global client needs....
- ...areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies.... ...guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining...
- ...Production Manager in Calumpit Bulacan Reports To: Senior Production Manager Role Summary The Production Manager is responsible... ...objectives. Key Responsibilities Manage production schedules, manpower, equipment, and materials to achieve operational...
- ...Work Location: Clark, Pampanga (Strictly Onsite) Work Schedule: 8:00 AM – 5:00 PM (Must be willing to work overtime when needed)... ...professional experience KEY RESPONSIBILITIES Oversee and manage the full cycle of HR operations (Recruitment, Employee Relations...
- ...and experience) Work Location: Clark, Pampanga (onsite) Work Schedule: 8am - 5pm (must be willing to overtime) Interview process:... ...Qualifications 1. Bachelor’s degree in Human Resource Management, Psychology, Business Management, Business Administration, or...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Scheduling Manager. Be the first to apply!
