Technical Coach II
Full-time
Octal Philippines Inc.
serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence, operational performance improvement, and AI-enabled innovation to enhance support effectiveness and customer outcomes. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others
provides advanced coaching, training, and troubleshooting support to frontline agents while mentoring Technical Coaches through influence and expertise. The role drives technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions. By providing hands-on coaching and creating technical resources, the Technical Coach directly impacts first-call resolution (FCR), escalation rates, and agent confidence.
Requirements
Required:
• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• 2+ years in technical support (SaaS, ERP, or property tech preferred)
• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
• Minimum 2 years experience as Technical Coach or equivalent role
• Experience in Phyton, AI tools, automation, or scripting Preferred
• Certification in Learn2Lead / Lead2Succeed
• RealPage product certifications (multiple modules)
• Coaching Certification • Proven experience in performance coaching in a metric-driven environment
• 1 year plus in coaching, training, or leadership role
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technical Coach II in Manila vacancy
- ...The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches and/or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). This role expands beyond technical coaching into direct...
- ...together. Role description: The Software Support Specialist II Automation Engineer will support Engineering Applications by... ...processes, supporting platform activities, and helping deliver reliable technical solutions across global teams. Role accountabilities:...
- Our client, an IT service management company, is searching for a Technical Support Engineer II to join their project in the Philippines. Position Title: Technical Support Engineer II - Remote Position Type: Full time 1 year contract Start Date: ASAP Location: Manila, Philippines...
- ...as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.... ...to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall...
- ...swimming. Educational background in BSED (Bachelor of Secondary Education) or related fields is a plus. Previous experience in coaching, teaching, or working with any individual. Benefits: Competitive compensation based on experience and availability....
- ...issues, resolve processing errors and help maintain reliable operations in a 24x7 environment. This is an opportunity to build your technical skills while supporting technology that plays an important role in financial services. Your key responsibilities Serve as...
- ...We are looking for a dedicated Artistic Gymnastics Coach and Rhythmic Coach to join our coaching team based in Cyberjaya, Malaysia. The ideal candidate will have a solid background in gymnastics coaching and the ability to train athletes at varying levels—from recreational...
- ...intense in-person working sessions called “surges.” learn more about working at Coinbase . Job Description As a Complaints Analyst II within Customer Experience Team, you'll own the full resolution of escalated consumer complaint cases from intake through closure....
- Provide hands-on technical and instructional support for Project ATTAIN, helping participants develop classroom-ready AI-enhanced modules through AI tools, multimedia, troubleshooting, and LMS guidance.
- ...Experience handling escalations and/or customer retention in a BPO setting Background as an SME, Agent Coach, or Tier 3 Agent is highly preferred Strong problem-solving and conflict-resolution skills Ability to handle complex customer concerns with empathy and...
- ...and assigning additional resources or adjusting time shift, if necessary Review and evaluate the proposal documents including technical, financial and provide guidance on any risks realised. Work collaboratively with the Regional Pursuit Teams and Bid Managers to...
- ...for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Customer Support Specialist II on the Premium Support team within Customer Experience, you'll serve as a subject matter expert for Coinbase's products, delivering world...
- ...technology upgrades, hardware refreshes, system implementations, decommissioning, and consolidation initiatives. Partner closely with technical teams to drive successful project execution, manage risks and dependencies, and ensure projects are delivered on time and aligned...
- ...impact together. Role description: The Software Platform Partner II will provide tactical advisory to ensure the business gets the... ...applications. Role accountabilities: Serve as a trusted technical and functional advisor for assigned platforms and applications....
- Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
- ...access reviews, compliance validations, and audit support activities. Develop and maintain operational procedures, standards, and technical documentation. Identify opportunities for process improvement and automation through scripting and tooling. What You Will...
- Description Conduct safety inspections and audits in accordance with regulatory requirements. Identify potential safety hazards and recommend corrective actions. Develop and implement safety training programs for employees. Maintain safety records and prepare...
- ...portfolio of hospitality ventures. Role Description The Ramen Technical Chef is a full-time, on-site role based in Metro Manila. This... ...in taste, portioning, and plating. Skills in training and coaching kitchen staff, providing clear instructions, and supporting a...
- ...responsibilities About the role As a Production Support Analyst II, you will support live software applications used by financial... ...environments. You will investigate incidents, troubleshoot technical issues and work with internal teams to restore services. You...
- ...key position responsible for leading and scaling the company’s technical service operations. • This role owns end-to-end service delivery... .... 2. Technical Team Leadership & Team Building • Lead, coach, and manage a team of service technicians (field-based and/or in...
- ...complex implementing organizations. The CEU Lead is part of the Research and Evaluation Team, and reports directly to the Chief Technical and Learning Officer. The CEU also works closely with IDinsight’s Chief Impact Officer (who oversees our Regional Teams) and the...
- ...Position: Technical Support Associate Location: Philippines About LRN: LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build...
- ...the world’s most complex challenges and deliver more impact together. Role description: The User Experience and Design Specialist II will support business productivity by designing complex enterprise applications that improve business processes. We are looking for...
- ...environments every day. The Genesys Cloud Product Support Technical Manager is responsible for the work activities, skill development... ...prepared for supporting our Genesys Cloud customers, provide coaching as warranted, work as part of a global team to ensure that key...
- ...Key Responsibilities Lead the technical delivery of IT projects, ensuring completion within agreed scope, schedule, budget, and quality standards. Develop project plans, scope, estimates, work schedules, and delivery timelines in collaboration with project managers...
- ...Provide technical assistance, manage customer relations, execute pre-sale and after-sale support, and conduct demand analysis. Provide expert technical support to customers via phone, email, and chat. Troubleshoot software and hardware issues effectively. Respond...
- ...preparation. Follow food safety and hygiene standards. Perform other duties as assigned by kitchen supervisor. Job Title: Commis II - Buffer Location: Kuwait (w/ Passport) Educational Qualifications: High/Senior High School diploma required. Experience...
- ...Responsibilities: As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. You are... ...during periods of un-activity (classroom). Supervise and coach learners in nesting & BQM type environments. Facilitate...
- ...and perform site supervision and inspection of ongoing projects Prepare and support project estimation and costing Assist in technical design and documentation works Coordinate with clients, contractors, and project teams Ensure compliance with project...
- ...Philippines and take part in delivering reliable and efficient engineering services in the renewable energy sector. We are looking for a Technical Service Engineer who will play a key role in maintaining solar power plant operations, ensuring technical excellence, and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Coach II. Be the first to apply!
