Customer Service Representative
Full-time
LSERV Corporation
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Process orders, forms, applications, and requests.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Work with internal teams (e.g., sales, logistics, technical support) to ensure smooth customer interactions.
- Stay updated on product knowledge, company services, and policies.
- Associate or bachelor’s degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Problem-solving attitude and adaptability.
Vacancy posted 13 hours ago
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