Service Desk (Online Process)
Full-time
J-K Network Services
Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.
Position: Service Desk
Company Industry: BPO Company
Location: Quezon City
Schedule: Shifting
Salary: Php 38,000 basic + Php 2,400 allowance
Work set up: Onsite
JOB RESPONSIBILITIES:
- Provide L1 technical support for IT-related queries via phone, email, and chat.
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
- Reset passwords, manage user access requests, and ensure security compliance
- Maintain a knowledge base and document troubleshooting steps
RECRUITMENT PROCESS: (Online Process)
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
- Bachelor degree and Undergraduate high Highschool graduates are open to apply
- With 1 year and above experience in BPO / Technical Account
- Have 1 year and above experience in IT Hardware / Software Account
- Has experience in resolving tickets, troubleshooting hardware, software
- Preferably, candidates can start ASAP
Vacancy posted 21 days ago
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