Service Desk Transformation Consultant
Full-time
Gratitude Jobs Ahead HR Inc
Description
We are looking for a skilled Service Desk Transformation Consultant to drive transformation initiatives for our Service Desk operations. You will collaborate with cross-functional teams, design solutions, and leverage AI technologies to improve service delivery and automation.
- Lead Service Desk transformation and automation initiatives.
- Provide consulting solutions and presales support where required.
- Collaborate with cross-functional teams and communicate AI concepts to non-technical stakeholders.
- Implement and optimize AI frameworks including Generative AI (GenAI), Machine Learning (ML), and Natural Language Processing (NLP).
- Drive process improvements within BPO Service Desk operations.
Requirements
- Bachelor’s/College Degree, preferably in IT.
- 6–8 years of experience in IT Service Desk operations.
- Prior consulting and automation experience is required.
- Presales/solution experience is a plus.
- Familiarity with GenAI models, ML, NLP, and AI frameworks preferred.
- BPO experience is required.
What We Offer
- Competitive salary and benefits.
- Hybrid work setup (subject to business requirements).
- Opportunity to work with cutting-edge AI solutions in IT Service Desk transformation.
Vacancy posted 8 days ago
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