IT Service Desk - Onsite

- Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as primary analyst.

- Assists with maintaining the functionality and efficiency of desktop computers in active directory. Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members.

- Builds and configures infrastructure underpinning LAN services, under supervision.

- Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, software and/or documentation to end users.

- Prepares information on LAN capacity and performance through collection of automated reports and data providing to higher level analyst for reporting.

- Reviews and updates basic and standard departmental documentation.

- Assists with adherence to technology policies and compliance with all security controls, as directed.

- Ensures that allocated work queues are responded to and actioned in an appropriate timescale seeking support from higher level analysts or managers as needed.

- Bachelor’s Degree Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered.

- Typically No Relevant Experience Required

Preferred Qualifications

• - Previous experience in an IT Server, Network, and/or PC Support, or IT customer support environment considered a plus