CSR Healthcare Account - Non-Voice

Customer Service Representative – Healthcare Cebu City | Onsite Caldwell Communication Job Description We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times. Responsibilities: Respond to patient and client inquiries via phone, chat, or email Provide guidance on healthcare services, claims, and coverage Assist with form submissions and claim processing Document all interactions accurately Escalate complex issues to supervisors when necessary Maintain service quality and satisfaction metrics Schedule & Training: Shifting schedules including nights and weekends Paid training on healthcare systems and company processes Requirements: At least High School or Senior High School graduate Strong English communication Customer-oriented with attention to detail Basic computer skills and multitasking ability Onsite availability in Cebu City