CSR Japanese Bilingual (Cebu Onsite)
Full-time
OfficePartners360 (OP360)
We are looking for a proactive Japanese-speaking Customer Service Representative to join our team. You’ll be supporting users of a leading cloud storage and collaboration platform, helping them maximize their experience with our services. This role is perfect for someone who enjoys problem-solving, assisting customers, and thriving in a fast-paced, tech-forward environment. Key Responsibilities:
- Provide exceptional support to Japanese-speaking users via email, chat, and phone.
- Troubleshoot and resolve user issues related to cloud storage, file sharing, and account management.
- Guide users through onboarding and product features to improve adoption and satisfaction.
- Collaborate with internal teams to escalate complex issues when necessary.
- Identify opportunities to improve customer experience and provide feedback to the team.
- Fluent in Japanese and English (both written and spoken).
- Previous experience in customer service or technical support is a plus.
- Experience in sales or account management is preferred but not mandatory.
- Strong problem-solving skills and the ability to explain technical concepts clearly.
- Positive attitude, patience, and excellent communication skills.
- Work with a globally recognized cloud platform used by millions of people.
- Opportunity to grow your career in customer success or sales.
- Collaborative and supportive work environment.
- Competitive salary and benefits package.
Vacancy posted a month ago
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