Telecom Client Assistance Associate - Career Growth Role
Full-time
Caldwell Communications Global
Customer Service Representative – Telco Account Davao City | Onsite About the Role We are hiring Customer Service Representatives for a Telco Account in Davao City. This is a great opportunity for fresh graduates, career shifters, and applicants looking to start or grow their career in the BPO industry. Enjoy paid training from Day 1, competitive salary packages, incentives, and a supportive work environment with opportunities for career growth. Job Description As a Telco Customer Service Representative, you will assist customers with account inquiries, billing concerns, technical issues, and general customer support through phone, chat, or email. Responsibilities
- Assist customers with inquiries and account concerns
- Provide information about services, billing, and technical support
- Handle customer concerns professionally and efficiently
- Document customer interactions accurately
- Escalate concerns when needed
- Maintain good customer service and communication
- Paid training provided from Day 1
- Training on telco tools and customer service processes
- Onsite work setup in Davao City
- High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
- Open to fresh grads, experience is an advantage
- Good English communication skills
- Basic computer knowledge
- Customer-focused and willing to learn
- Willing to work onsite in Davao City
- Competitive salary package
- Monthly incentives and performance bonuses
- Paid training from Day 1
- Career growth opportunities
- Friendly and supportive work environment
Vacancy posted a month ago
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