Spanish CSR (Bilingual)
Full-time
Go-Get Data Consultancy
We are seeking a dedicated and bilingual Spanish Customer Service Representative (CSR) to join our team. In this role, you will provide exceptional support to Spanish and English-speaking customers, handling inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.
- Respond to customer inquiries via phone, email, chat, or social media in both Spanish and English.
- Provide accurate information regarding products, services, billing, orders, and policies.
- Resolve customer concerns efficiently and professionally, escalating complex issues when necessary.
- Document customer interactions and update records in the CRM system.
- Maintain a high level of product knowledge to assist customers effectively.
- Meet performance targets including response time, customer satisfaction, and resolution rates.
- Collaborate with team members and other departments to ensure seamless customer service.
- Stay up to date with company procedures, product changes, and service updates
- Fluency in Spanish
- Ready to work from office in night shift
- Ready to work in both English and Spanish CSR
- Fluency in Spanish and English (spoken and written) is required.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Comfortable working with computers and customer support software.
- Ability to multitask and work in a fast-paced environment.
- Flexible schedule may be required, including evenings or weekends.
Vacancy posted 2 days ago
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