Key Customer Executive and Supermarkets PMO (SM Group)

Life tastes better with ice cream 

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. 

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

You will ensure customer growth by developing the business strategy of the assigned key customer and deliver perfect promotion, merchandising, and operations (PMO) execution strategy for Supermarkets under the SM Group.

What you'll be responsible for

Key Customer Management

· Develops customer and channel specific plans (from ideation, sell-in, on-time and in full execution, and post-activity evaluation.).

· Acquire in-depth understanding of shopper, category, and market needs for the customer and channel.

· Effectively analyze the data (internal and external) and be able to provide data-driven insights and action plans to grow the business.

· Collaborate closely with stakeholders to grow the category and drive insight-selling backed up by data to ensure on-time response to market trends and needs.

· Ensure regular customer engagement through business reviews to further build business and relationships.

· Ensure omni-perfect store basics such as shopper-centric availability and replenishment, elevated visibility & merchandising, and effective & exciting activations.

· Manages customer profitability as well as A/R through efficient budget management and regular reconciliation.

· Demonstrate exceptional interpersonal skills to and can negotiate both strategically and tactically in an agile fast paced channel.

Customer Group Promotions, Merchandising & Operations

· Works with customer management teams and leads consolidation, download, and execution plan of TEP to drive growth for the customer group

· Work with cross functional teams to plan and execute efficiently the trade tactics for the customer group and managed chain specific operational requirements

· Coordinate and monitoring of Trade Execution Plan (NAU/CAU Tracking)

· Execution and delivery of Perfect Store targets, execution of brand 6Ps in the assigned group

· In charge of leading & monitoring trade AVA (Availability, Visibility, Assortment) execution KPIs

· Communicates and identifies with customers, external and internal partners servicing and operational efficiencies and works with RBOs, CXL to understand, select, and execute the optimal coverage and servicing

· Ensuring successful new store openings by making Selecta Ice Cream brands stand out inside the store with end-to-end accountability from planning to execution

We're looking for someone who

• Has experience in handling SM Group and can operate confidently in the fast-moving consumer goods space

• Brings strong skills in networking and influencing, leadership, collaboration, brilliant execution, communication presentation, and order to cash technical know how

• Is willing to conduct trade engagements and nationwide travels as necessary

• Thinks end-to-end and takes ownerships for results

• Is comfortable working in a fast-moving, evolving organisation

• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

· Market-competitive pay and performance related rewards

· Flexible ways of working

· Support for health, wellbeing and life outside of work

· Time off to rest and recharge

· Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.