Customer Service Representative (Gaming Account)
Full-time
Telesys Outsourcing Services
Customer Service Representative – Gaming Account Metro Manila | Onsite Telesys BPO About Telesys BPO Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Metro Manila and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us. Job Description We are hiring Customer Service Representatives for a Gaming Account to assist players with inquiries, technical issues, account management, and gameplay support. You will ensure excellent customer experiences while handling gaming-related questions through chat, email, or other non-voice channels. Key Responsibilities:
- Respond to player inquiries via chat, email, or messaging platforms
- Assist with account setup, login issues, in-game purchases, and technical problems
- Provide accurate information about game features, promotions, and events
- Resolve player concerns efficiently and professionally
- Document interactions and account updates accurately in the system
- Escalate complex or urgent issues to supervisors when necessary
- Meet quality, productivity, and player satisfaction metrics
- Shifting schedules, including nights, weekends, and holidays
- Full paid gaming account and customer service training provided
- Fast-paced, player-focused environment
- Exposure to gaming systems, platforms, and community management
- High School or Senior High School Graduate (College level or graduate is a plus)
- Good English communication skills (written and verbal)
- Strong customer service and problem-solving skills
- Basic computer knowledge and ability to navigate gaming platforms
- Willing to work onsite in Metro Manila
- Amenable to shifting schedules
- UP TO 28K monthly basic plus incentives
- Paid gaming account training and upskilling opportunities
- Clear career growth and promotion opportunities
- Supportive and team-oriented environment
- Ongoing coaching and mentorship
- Employee engagement and recognition programs
Vacancy posted more than 2 months ago
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