Key Account Specialist - 2 Yrs Experience Sampaloc, Manila
Full-time
Dempsey Resource Management Inc.
TL Aisa
Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, or any related field
- At least 3-5 years of experience in sales or customer service role
- Experienced in the industry of any electronic service provider
- Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
- Understanding of fintech platforms and transaction workflows
- Strong analytical thinking and problem-solving skills
- Solid understanding of sales metrics and performance tracking
- Skilled at managing multiple client accounts simultaneously
Job Description
- Acquire and maintain strong, strategic relationships with key clients and decision-makers
- Gain deep insight into client goals to deliver tailored solutions
- Resolve client issues and manage conflicts professionally
- Collaborate closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime
- Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
- Establish and maintain relationships with offline and online merchant partners
- Monitor sales performance and contribute to business growth strategies
- Support back-office operations and communication across departments to deliver seamless service
- Onboard and support merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups
Skills
- Analytical skills to evaluate account performance, identify trends, and drive continuous improvement in account management processes
- Adaptability in a fast-paced, tech-driven environment
- Knowledge of merchant APIs and POS integration is a plus
- Deep knowledge and understanding of mobile wallets
- Excellent relationship management abilities to build and maintain long-term, profitable relationships with key clients
- Managing high-value client portfolios (e.g., merchants, billers, partners)
- Maintaining and growing long-term client relationships
- Developing account strategies and sales plans
- Identifying upsell/cross-sell opportunities
Salary
- 24,000–33,000 PHP
Vacancy posted a month ago
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