Digital Analyst
WebBeds
About WebBeds
Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.
Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.
Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.
WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brand UHI. UHI is a genuine pioneer, providing online pilgrimage travel services to travel agencies worldwide.
As Digital Analyst you will be responsible for driving the use of digital tools and upskilling our staff to fully utilize the WebBeds technology investments across all areas of business processes, in particular finance, commercial, contracting, and corporate. Technology includes office applications, ERP, and the Microsoft Power Platform.
Role is responsible to deliver increases the personal productivity levels across all business lines by developing automation tools and ensuring their use.
Key Responsibilities:
- Review and assess opportunities for removing or automating business processes. Evaluate the returns and value-added amounts for the process automation.
- Establish a project register for automation and process re-engineering opportunities. Ensure clear timelines, deadlines, and accountabilities and reposting transparency for senior management.
- Ensure all solutions, tools, and changes in processes are fully documented, and have sustainable usage for users. Support the tools and ensure users can operate technology in a self-sufficient manner.
- Support all employees’ engagement and usage of corporate technology. Assist in their technology skill set development, ensuring they can manage their own solutions.
- Drive continuous improvement in the use of technology in corporate office and across the WebBeds Groups when requested.
- Review and assess opportunities for automating business processes, evaluating the return on investment and value added from process automation.
- Establish a project register to track automation and process reengineering opportunities, ensuring clear timelines, deadlines, accountability, and transparent reporting for senior management.
- Support employee engagement in technology and assist in developing their technology skills so they can manage their own solutions.
The skills we would like to see in your suitcase:
- Strong understanding of automation technologies, process optimization, robotic process automation (RPA) platforms, and workflow management tools.
- Knowledge of ticketing systems (e.g., Freshdesk, Zendesk), Business Intelligence (BI) tools, and helpdesk/customer service roles.
- Previous experience in Travel or B2B organizations.
- Proficiency in documenting workflows, standard operating procedures (SOPs), and data analysis.
- Knowledge of industry trends, emerging technologies, Business Intelligence (BI) tools, PowerBI, and SQL. Understanding of customer service principles and delivering exceptional support.
- Excellent problem-solving, troubleshooting, and communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Strong attention to detail, accuracy, and ability to manage multiple priorities.
- Collaborative team player with a customer-focused mindset and commitment to delivering high-quality support.
Why choose us as your next destination?
We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.
- International highly skilled group of experts from all around the globe
- Dynamic environment with the chance to grow, influence & impact change ⚡
- Disruptive, fast-growing market leader within travel & endless possibilities
- Culture built on collaboration empowerment and innovation
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