Voice AI & CRM Automation Developer

Build your career with SMA Support Services!

We are a dynamic  Business Process Outsourcing (BPO) company connecting talent with top-tier  U.S. clients in construction and roofing.

We invest in your success: Every new team member receives  comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.

Ready to grow your career in a supportive, international environment?  Join us—apply today!

 

Qualifications

• 2+ years of experience working with GoHighLevel, CRM automation, conversational AI, or related automation platforms .
• Hands-on experience configuring GoHighLevel workflows, triggers, pipelines, calendars, opportunities, custom fields, and CRM automations .
• Experience building or managing Voice AI, conversational AI, AI calling agents, or automated phone systems .
• Strong understanding of prompt engineering and conversational flow design , including qualification logic, objection handling, fallback responses, and human escalation.
• Experience working with REST APIs, webhooks, JSON, OAuth/API authentication, and third-party integrations .
• Familiarity with automation platforms such as Zapier, Make, or n8n .
• Working knowledge of Twilio, LeadConnector, SIP/VoIP, or cloud telephony concepts is highly preferred.
• Experience integrating AI services such as OpenAI or similar LLM-based platforms is an advantage.
• Ability to analyze call transcripts, conversion metrics, and workflow performance to continuously improve Voice AI effectiveness.
• Strong troubleshooting skills with the ability to diagnose issues across GHL, APIs, workflows, telephony, and external systems .
• Basic knowledge of JavaScript/TypeScript, Node.js, or another scripting language is highly preferred for custom integrations and advanced automation.
• Strong documentation, communication, and problem-solving skills.
• Ability to work independently, manage multiple automation initiatives, and translate business processes into reliable technical solutions.
• Having a portfolio in GHL/Voice AI is a plus.

 

Primary Task

 

• Design, build, configure, and maintain Voice AI solutions within GoHighLevel (GHL) or AI Voice Platform for inbound and outbound calling workflows.
• Develop conversational AI agents capable of handling lead qualification, appointment setting, follow-ups, customer inquiries, call routing, and reactivation campaigns, etc .
• Create and optimize AI prompts, conversation flows, objection-handling logic, qualification criteria, and escalation paths to ensure natural and effective customer interactions.
• Configure and maintain GHL Workflows, Automations, Triggers, Pipelines, Opportunities, Calendars, Forms, Custom Fields, and CRM integrations supporting Voice AI operations.
• Integrate GHL with external platforms and services through APIs, webhooks, Zapier, Make, n8n, and custom integrations when required.
• Manage telephony configurations, including phone numbers, call routing, inbound/outbound calling, forwarding, voicemail handling, and related Twilio/LeadConnector services .
• Build automated workflows that update CRM records based on call outcomes, including disposition, lead status, appointment status, notes, tags, and follow-up activities .
• Integrate Voice AI with internal and external systems to ensure accurate transfer of lead, customer, appointment, and call data .
• Develop reporting and monitoring solutions for key Voice AI metrics such as call volume, answer rate, appointment conversion rate, qualification rate, transfer rate, call duration, outcomes, and cost per call .
• Review call transcripts and recordings to identify opportunities to improve AI responses, latency, conversational accuracy, objection handling, and conversion performance .
• Troubleshoot Voice AI, workflow, API, webhook, CRM synchronization, and telephony issues.
• Implement safeguards for data privacy, access control, call consent, recording requirements, and secure handling of customer information .
• Document technical configurations, workflows, integrations, AI prompts, and troubleshooting procedures.
• Collaborate with Operations, Sales, Marketing, Technology, and other stakeholders to translate business requirements into scalable GHL Voice AI solutions .
• Continuously evaluate new GHL, Voice AI, and conversational AI capabilities and recommend improvements that increase automation, speed-to-lead, coverage, and operational efficiency.

 

Offer

• Project-based employment
• Work-from-home setup
• Salary offer is at 50,000 gross
• Pay begins on day 1 of training
• Government-mandated benefits, 13th-month pay
• HMO
• Based on performance, the employee may be absorbed to a regular position and will be entitled to benefits such as:  
  • Memorial Plan, and other benefits
  • Paid Leaves
  • Attendance and performance-based incentives