Senior Analyst, Tech Operations, SAP Basis

YOUR OPPORTUNITY

•    Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
•    Support local legacy application, if any left that has not been replaced yet
•    Be the local contact for the global IT teams to manage global projects
•    Support any local Business meetings, VIP support when required
•    Input into operations budget if required
•    Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
•    Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned down time. 
•    Participate in integration & release & change management planning to ensure alignment of all teams with initiatives.
•    Maintain and update technical documentations as well as cross-train other team members.
•    Able to act as the situation manager substitute in case of crisis.
•    Participate in SAP technical improvement projects implementing new processes, technologies, and infrastructures using project management methodologies.
•    Evaluate EWA, EWC, CQC, TPO and propose actions.
•    Participate in Global Enterprise projects providing technical expertise and influencing technical decisions.
•    Maintain disaster recovery procedures and documentation and participate in scheduled tests.
•    Participate in planning, building cutover plans, communication, and coordination between internal customers and infrastructure teams to deliver Basis services per service level agreement, e.g. system refreshes, upgrades, etc.
•    Continuously research to understand new technology trends including current SAP technologies and be able to communicate clearly the business impact and benefits to the organization.
•    Project planning and assisting others in ensuring they are using the proper techniques when scheduling their support work/projects

leadership agility

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility:  You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.