Customer Service Representative

JOB RESPONSIBILITIES

• Respond to customer inquiries through phone, chat, email, and social media.
• Assist customers with inquiries about motorcycle models, prices, promotions, financing, and after-sales services.
• Handle customer concerns, complaints, and requests professionally.
• Coordinate with Sales, Service, Parts, and other departments to resolve customer concerns.
• Follow up on customer inquiries, service requests, and concerns.
• Maintain accurate records of customer interactions and transactions.
• Provide timely updates and ensure customer concerns are properly addressed.
• Promote a positive customer experience and maintain good relationships with customers.

QUALIFICATIONS

• Bachelor’s degree or college graduate in any field is preferred.
• Experience in customer service, sales, motorcycle dealership, or a related industry is an advantage.
• Excellent verbal and written communication skills.
• Customer-oriented with strong interpersonal skills.
• Good problem-solving and organizational skills.
• Computer literate and familiar with Microsoft Office and online communication platforms.
• Able to handle multiple tasks and work in a fast-paced environment.
• Knowledge or interest in motorcycles is an advantage.
• Willing to learn and work as part of a team.