IT Specialist, IT Service Intelligence

Job Req Number:  123510
Time Type: Full Time

IT Specialist, IT Service Intelligence

Join our Observability team and help build, automate, and evolve enterprise-wide monitoring and observability solutions.

As an Observability Engineer , you will enable reliable and scalable IT services by delivering monitoring, logging, alerting, and automation capabilities across cloud, infrastructure, and application platforms.

Key Responsibilities

• Design, implement, and maintain observability solutions across applications, infrastructure, and cloud platforms.
• Develop dashboards, alerts, and monitoring standards to improve operational visibility.
• Automate platform deployment and configuration using Infrastructure as Code and CI/CD practices.
• Support Kubernetes and cloud-native observability initiatives.
• Provide actionable observability insights that enable proactive detection, performance analysis, and root cause investigation across applications, infrastructure, and cloud services.
• Collaborate with development, operations, and platform teams to improve reliability and operational excellence.
• Drive continuous improvements and observability best practices across the organization.
• Define and maintain observability standards, onboarding patterns, and engineering best practices to support enterprise-wide adoption.

Required Skills

• Experience with monitoring and observability platforms.
• Strong understanding of DevOps principles and automation.
• Experience with Linux, Kubernetes, and cloud platforms (Azure, AWS, or GCP).
• Scripting skills (Python, Bash, or PowerShell).
• Knowledge of CI/CD pipelines and Infrastructure as Code (e.g., Terraform, Ansible).

• Strong understanding of observability principles including metrics, logs, traces, service dependency mapping, and distributed tracing.
• Experience integrating monitoring platforms with APIs, webhooks, and enterprise ITSM/Event Management solutions.

Nice to Have

• Splunk Enterprise, Splunk ITSI, or Splunk Observability Cloud.
• OpenTelemetry, Grafana, Prometheus, or Elastic Stack.
• Experience with Site Reliability Engineering (SRE) practices.
• Experience with observability platforms, ITSM integration, Event Management, and AIOps solutions, including event correlation.

Key Traits & Competencies

• Strong analytical and problem-solving skills
• Systems thinking and ability to understand complex service dependencies
• Continuous improvement mindset
• Effective communication with technical and non-technical stakeholders
• Ability to work across infrastructure, operations, and application teams
• Passion for automation and reducing operational toil
• Strong team player who collaborates effectively in high-pressure situations, including critical incidents and major service disruptions.
• Demonstrates professionalism, accountability, and a positive attitude while working with diverse teams and stakeholders.

What We Offer

• Opportunity to work with modern observability and cloud technologies.
• Exposure to large-scale enterprise environments.
• A collaborative, innovative, and engineering-driven culture.
• Professional growth and continuous learning opportunities.

Be part of a team that enables proactive operations, improves service reliability, and drives observability excellence across the enterprise.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .