IT Support
Full-time
Telengtan Brothers & Sons, Inc.
Key Responsibilities
- Provide technical support for hardware, software, and network issues, both onsite and remotely.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other peripheral devices.
- Diagnose and resolve operating system, application, and connectivity problems.
- Support the setup and maintenance of company accounts, email, and user access rights.
- Perform system upgrades, patch management, and preventive maintenance.
- Ensure data backup, antivirus updates, and system security compliance.
- Document incidents, solutions, and processes for future reference.
- Coordinate with external vendors or higher-level IT staff for unresolved technical issues.
- Provide training and guidance to users on basic IT practices and tools.
- Assist in inventory management of IT assets (hardware, software licenses).
Required Skills & Knowledge
Hardware Knowledge
- Proficiency in installing, configuring, and troubleshooting:
- Desktops, laptops, and servers
- Printers, scanners, and other peripherals
- Routers, switches, and basic networking equipment
- Knowledge of diagnosing and replacing hardware components (HDD/SSD, RAM, power supply, etc.).
Software Knowledge
- Operating Systems: Windows, macOS, and basic Linux troubleshooting.
- Office productivity software (e.g., MS Office 365, Google Workspace).
- Antivirus, backup systems, and IT security tools.
- Basic understanding of ERP, CRM, or industry-specific applications.
- Familiarity with remote desktop tools and helpdesk ticketing systems.
Programming Knowledge
- Knowledge in programming languages
- Understanding of databases
- Ability to write scripts for automation and systems maintenance
- Experience in developing and maintaining internal business applications is an advantage
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- At least 1–3 years of IT support or helpdesk experience.
- Strong problem-solving and analytical skills.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
Vacancy posted 12 hours ago
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