ServiceNow Manager
Full-time
KPMG Philippines
About the role
The Lead Consultant serves as a technical and functional leader, managing delivery teams and overseeing architecture for ServiceNow solutions across ITSM, GRC/IRM, SecOps/TPRM, CSM, HRSD, ITOM, ITAM, CMDB, and AI/automation capabilities. This role manages complex delivery programs and ensures alignment with global stakeholders.
Key responsibilities
- Lead end-to-end design and implementation of multi-module ServiceNow solutions across global clients.
- Manage teams of 10–20 consultants, developers, and architects.
- Drive architecture across ITSM, GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM/HAM/SAM, and CMDB.
- Oversee technical design reviews, code reviews, and adherence to development standards.
- Implement AI/GenAI features including Now Assist, Predictive Intelligence, and Virtual Agent.
- Oversee integrations using REST, SOAP, JSON, and IntegrationHub.
- Manage project governance, delivery plans, and stakeholder communications.
- Work with global internal teams to support enterprise-wide transformation initiatives.
About you
- 8–12 years of hands-on ServiceNow experience.
- Deep experience across required modules: ITSM, GRC/IRM, SecOps, CSM, HRSD, ITOM/ITAM, CMDB.
- Experience managing technical teams and enterprise implementation programs.
- Strong understanding of ServiceNow data models and CMDB architecture.
- Proven expertise in scripting, platform governance, integrations, and workflow architecture.
- ServiceNow Certified System Administrator (CSA) – mandatory.
- At least two CIS certification in CSM, HRSD, IRM/GRC, SecOps, or ITOM.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience implementing or configuring ServiceNow.
- Strong leadership and people management skills.
Benefits
- HMO with 2 Free Dependents
- Communication Allowance
- Rice Allowance
- Clothing Allowance
- Christmas/Holiday Gift (Christmas Cash Gift)
- Group Personal Accident Insurance
- Life Insurance with coverage
- Flexi-ben reimbursement (Medical/Dental/Optical)
- Bereavement Assistance
- Retirement Plan
- Leave Privileges
- Firm-wide holiday shutdown on last 2 weeks of the year
- Work suspensions during extreme weather conditions
Vacancy posted 1 day ago
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