Senior ServiceNow Platform Administrator

Job Title: Senior ServiceNow Platform Administrator

Work setup: Hybrid in Makati City

Shift: Day shift (8:00 AM - 5:00 PM)

Salary Range: 128,000 to 131,400 package

Experience: 10 years

Headcount: 1

Job Description

We are looking for motivated individuals to join our IT Operations and Foundation team. The Service Platform Administrator serves as a key technical resource responsible for the configuration, management, and maintenance of the ServiceNow platform within Chevron.

Core responsibilities include:

 Managing user accounts and access controls

 Configuring applications and modules to meet business needs

 Troubleshooting platform issues and ensuring timely resolution

 Monitoring performance and applying tuning measures

 Enforcing platform security and maintaining data integrity

You will have the opportunity to work on the different product teams to help you grow your technical and professional competencies.

The Role:

To thrive in the role of a ServiceNow Platform Administrator, you should be capable of engineering the platform with a focus on security, reliability, scalability, and cost-efficiency. This position offers the opportunity to deepen your understanding of ServiceNow's diverse capabilities. Success in this role also requires strong troubleshooting skills, a commitment to staying current with industry trends, and a collaborative, team-oriented mindset.

As a ServiceNow Platform Engineer, you will:

 Ensure platform stability and usability across both production and non-production environments.

 Conduct application maintenance, including performance tuning, monitoring, and issue resolution.

 Oversee incident support and troubleshooting related to the platform.

 Lead planning and execution of platform upgrades.

 Manage instance security, including user/group access, administrative controls, and access control lists.

 Provide configuration guidance and support to developers.

 Maintain a secure and hardened platform environment.

 Establish and enforce security standards across the platform.

 Validate technical design and integration requirements to support data exchange between systems.

 Maintain integrations between ServiceNow and internal applications or systems.

 Demonstrate the ability to quickly learn new capabilities and business processes, with a proactive approach to leading and driving new initiatives.

Qualifications:

 Experience - 10 years

 Proven experience in administering and maintaining ServiceNow instances, including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.

 Hands-on expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).

 Skilled in integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools.

 Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques.

 Familiarity with the SAFe Agile framework is preferred.

Skills

 Experience with ServiceNow development and administration.

 Experience with Java or a similar object-oriented language.

 Knowledge of data structures, algorithms, object-oriented design, and design patterns.

 Analytical and design skills to solve complex problems.

 Knowledge of ServiceNow ITIL processes and best practices.

 Azure fundamentals, Azure DevOps

 Strong problem-solving skills and the ability to work independently.

 Excellent communication skills to interact with stakeholders and team members.