Senior ServiceNow Technical Administrator

# Senior ServiceNow Platform Engineer

**Location:** Makati City, Philippines

**Work Setup:** Hybrid

**Shift:** Day Shift (8:00 AM – 5:00 PM)

**Experience:** 10 Years

**Salary Package:** PHP 128,000 – PHP 131,400

**Headcount:** 1

## Job Overview

Chevron is seeking a highly skilled Senior ServiceNow Platform Engineer to support the reliability, security, and technical evolution of its enterprise ServiceNow environment. This role focuses on platform engineering, identity integration, system performance, security hardening, and technical operations.

The candidate will work closely with IT operations, developers, and product teams to maintain a stable and secure platform while delivering scalable integrations and continuous improvements.

## Key Responsibilities

- Engineer, configure, and maintain ServiceNow platform capabilities to meet enterprise requirements.

- Ensure platform reliability and usability across production and non-production instances.

- Investigate incidents, perform root-cause analysis, and resolve complex platform issues.

- Monitor and optimize instance performance through advanced tuning and maintenance practices.

- Lead ServiceNow upgrade planning, testing, implementation, and post-upgrade validation.

- Manage administrative access, user roles, groups, permissions, and access control policies.

- Implement and maintain secure authentication mechanisms, including SSO integrations using SAML and OIDC.

- Design, validate, and maintain integrations with Microsoft Entra ID, endpoint management platforms, security tools, and observability solutions.

- Review technical designs and integration specifications to ensure secure and reliable data exchange.

- Establish platform security standards and implement system hardening controls.

- Guide developers on platform configuration, technical standards, and integration approaches.

- Identify opportunities to improve automation, operational efficiency, scalability, and cost-effectiveness.

- Collaborate with stakeholders and product teams using established IT service management and Agile practices.

## Required Qualifications and Technical Skills

- Around 10 years of relevant professional experience, including substantial hands-on ServiceNow platform engineering or administration.

- Strong knowledge of ServiceNow architecture, administration, configuration, maintenance, and troubleshooting.

- Demonstrated experience with platform upgrades, performance optimization, security hardening, and production support.

- Hands-on implementation experience with SSO, SAML, and OpenID Connect.

- Experience designing or supporting integrations with identity providers, enterprise applications, security platforms, and monitoring tools.

- Programming knowledge in Java or another object-oriented language.

- Understanding of algorithms, data structures, object-oriented programming principles, and design patterns.

- Strong knowledge of ServiceNow ITIL processes and IT service management best practices.

- Familiarity with Azure fundamentals and Azure DevOps.

- Strong analytical thinking, technical documentation, communication, and problem-solving abilities.

- Ability to manage priorities independently and work effectively with technical and business stakeholders.

**Preferred Qualification:** Experience working within a SAFe Agile environment.

## Candidate Pre-Screening Questions

1. What is your highest educational qualification?

2. How many years of hands-on experience do you have in ServiceNow administration or platform engineering?

3. Rate your hands-on expertise in SSO implementation using SAML and OIDC on a scale of 1–10.

4. What is your current or last drawn salary?

5. What is your expected salary package?

6. Can you work in a hybrid arrangement in Makati City and follow the 8:00 AM–5:00 PM shift?

7. What is your current notice period?

**Recruitment Note:** Candidates should provide clear examples of recent projects involving ServiceNow platform engineering, SSO implementation, enterprise integrations, security controls, performance tuning, and platform upgrades. Prioritize demonstrable hands-on experience over general platform familiarity.