Spanish Bilingual Customer Service
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Requirements:
• Support customers and seek ways to improve inquiries or issues from customers
with empathy regarding financial products and services through a variety of
channels such as phone, text, chat, video chat and other lines of communication in
a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing
a best-in-class customer experience while adhering to work guidelines, policies,
and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to
more senior employees
• Interact with team on basic information, plus internal or external customers
Required Qualifications:
• 6+ months of Customer Service, Financial Services or Contact Center experience,
or equivalent demonstrated through one or a combination of the following: work
experience, training, military experience, education
• Spanish speakers, including those without prior BPO or Call Center experience, are
encouraged to apply
• Individuals who have completed Spanish courses or have experience as Spanish
instructors are also welcome
Desired Qualifications:
• At least 6+ months voice customer service experience in the BPO/Contact Center
environment
Vacancy posted 1 day ago
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