Consultant Senior (C++, Payments)
Full-time
FIS
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action. Role location~ Hybrid (three days in-office, two days virtual) Job Summary Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support. What You Will Be Doing
- Provides technical support activities for a software production processing environment
- Installs, maintains and supports application/source code and/or its components and subsystems including third party software
- Detects, diagnoses and reports related problems
- Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components
- Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption
- Creates and maintains complete documentation relative to the support of application software
- Provides twenty-four hour support for applications and supporting software
- Provides consultation to internal users with regard to software capabilities and use
- Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner
- Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors
- Assists development teams in requirements definition, system design and delivery of projects
- Verifies technical specifications for development projects
- Acts as project liaison/Services Delivery advocate on projects
- Assists client support with development of internal and client directed communications related to incidents, problems or known errors
- Plans and supports application specific disaster recovery activities including development and maintenance of documentation
- Conducts production support validations/certifications and accepts turnover from development
- Provides standardized operational reporting metrics to business as well as information technology management
- Monitors and maintains product availability, capacity and performance for products based on defined service level
- Provides support to the application security functionality and related administrative and audit services
- Participates in change management reviews, confirmation of changes implemented and validate associated documentation
- Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times
- At least 5 years of experience with C or C++
- Strong experience and exposure with C and C++; knowledge in Payments is a plus!
- Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
- Requires a working knowledge of applications and utilities used by supported products
- Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
- Ability to demonstrate interpersonal and teambuilding skills and manage conflict
- Ability to understand and apply concepts
- Ability to analyze and solve problems using learned techniques and tools including escalation practices
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Internal career growth opportunities
- Inclusive and diverse work environment
- Resources to invest in your community
Vacancy posted 1 day ago
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