Senior Service Now Consultant
OLVRO Co. Ltd.
6years++++ of experience in ServiceNow development/consulting.
Strong hands-on experience with IntegrationHub, Flow Designer, and
ServiceNow integrations.
Experience integrating ServiceNow and SAP using SAP Spoke, REST APIs, and
SOAP Web Services.
Proficient in JavaScript scripting within ServiceNow (Business Rules, Script
Includes, etc.).
Experience with data synchronization, Remote Tables, scheduled imports,
and real-time SAP data access.
Knowledge of workflow automation that triggers SAP transactions from
ServiceNow.
Familiarity with MID Server, OAuth, Mutual Authentication, and secure
integration practices.
Experience in error handling, logging, monitoring, and troubleshooting
enterprise integrations.
Understanding of ServiceNow as System of Action and SAP as System of
Record.
Strong problem-solving, communication, and stakeholder management skills.
ServiceNow certifications (CSA, CAD, CIS) and SAP integration experience are
highly preferred.
Must-Have Skills: ServiceNow, IntegrationHub, Flow Designer, SAP
Integration, REST/SOAP APIs, JavaScript, MID Server, OAuth, Data
Synchronization, Workflow Automation.
Responsibilities
Integration Development: Build and maintain outbound integrations using
IntegrationHub (SAP Spoke) or scripted REST/SOAP web services to query SAP data
in real-time.
Data Synchronization: Configure Remote Tables or scheduled data imports to display
SAP data within ServiceNow forms without permanently storing large volumes of
SAP data locally.
Workflow Orchestration: Design complex flows in Flow Designer where a
ServiceNow user action (e.g., Approve Purchase) automatically triggers a
corresponding transaction or update in SAP.
Error Handling & Logging: Develop robust Retry logic and error-trapping scripts to
handle SAP downtime or data validation failures, ensuring no System of Action
requests are lost.
Security Configuration: Work with IT Security to configure MID Servers and
authentication profiles (OAuth/Mutual Auth) to secure the communication channel
between the ServiceNow cloud and the SAP on-premise/private cloud environment.
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