Senior Service Now Consultant

6years++++ of experience in ServiceNow development/consulting.

Strong hands-on experience with IntegrationHub, Flow Designer, and

ServiceNow integrations.

Experience integrating ServiceNow and SAP using SAP Spoke, REST APIs, and

SOAP Web Services.

Proficient in JavaScript scripting within ServiceNow (Business Rules, Script

Includes, etc.).

Experience with data synchronization, Remote Tables, scheduled imports,

and real-time SAP data access.

Knowledge of workflow automation that triggers SAP transactions from

ServiceNow.

Familiarity with MID Server, OAuth, Mutual Authentication, and secure

integration practices.

Experience in error handling, logging, monitoring, and troubleshooting

enterprise integrations.

Understanding of ServiceNow as System of Action and SAP as System of

Record.

Strong problem-solving, communication, and stakeholder management skills.

ServiceNow certifications (CSA, CAD, CIS) and SAP integration experience are

highly preferred.

Must-Have Skills: ServiceNow, IntegrationHub, Flow Designer, SAP

Integration, REST/SOAP APIs, JavaScript, MID Server, OAuth, Data

Synchronization, Workflow Automation.

Responsibilities

Integration Development: Build and maintain outbound integrations using

IntegrationHub (SAP Spoke) or scripted REST/SOAP web services to query SAP data

in real-time.

Data Synchronization: Configure Remote Tables or scheduled data imports to display

SAP data within ServiceNow forms without permanently storing large volumes of

SAP data locally.

Workflow Orchestration: Design complex flows in Flow Designer where a

ServiceNow user action (e.g., Approve Purchase) automatically triggers a

corresponding transaction or update in SAP.

Error Handling & Logging: Develop robust Retry logic and error-trapping scripts to

handle SAP downtime or data validation failures, ensuring no System of Action

requests are lost.

Security Configuration: Work with IT Security to configure MID Servers and

authentication profiles (OAuth/Mutual Auth) to secure the communication channel

between the ServiceNow cloud and the SAP on-premise/private cloud environment.