Operations Supervisor
Full-time
JoyRide Superapp
About the Role We are looking for highly driven Operations Supervisors/AM/Managers. This role is responsible for ensuring a seamless onboarding experience for driver-partners while maintaining strict compliance with company and regulatory requirements. The ideal candidate is operationally strong, detail-oriented, process-driven, and experienced in handling high-volume operations with a strong focus on compliance, risk management, and team leadership. Key Responsibilities
- Oversee end-to-end driver onboarding operations, ensuring smooth processing, document verification, and compliance completion.
- Lead daily onboarding operations and support the team in achieving productivity, quality, and turnaround time goals.
- Ensure processes align with company policies, regulatory requirements, and operational standards.
- Identify process gaps and implement improvements to enhance operational efficiency and driver experience.
- Monitor onboarding performance, analyze trends and issues, and recommend actionable solutions.
- Handle operational escalations and compliance-related concerns in a timely and professional manner.
- Collaborate with cross-functional teams including Driver Management, Marketing, Product Development, Special Projects and Offsite Operations to support business initiatives.
- Coach and develop team members through regular feedback, performance management, and training.
- Prepare reports and operational insights to support management decisions and business growth.
- Proven experience in people management and handling operational teams.
- Strong background in compliance, process improvement, quality control, or risk management is highly preferred.
- Excellent organizational and problem-solving skills with strong attention to detail.
- Ability to work in a fast-paced, high-volume operational environment.
- Proficient in Google Workspace or Microsoft Office applications.
- Experience in onboarding operations, document verification, or regulatory compliance is an advantage.
- Strong sense of ownership and accountability
- Process-oriented and highly organized
- Decisive and solutions-driven leader
- High level of integrity and professionalism
- Adaptable and proactive in managing operational challenges
- Passion for building efficient systems and improving customer/driver experience
Vacancy posted 5 days ago
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