Operations Administrator, Philippines

Position: Operations Administrator
Location:  Remote (Philippines)
Job Type:  Full-time
Work Schedule: 9:00 AM–5:00 PM Pacific Standard Time, Monday–Friday
Salary:  PHP 35,000 - PHP 50,000 per month

Role Overview:

We are looking for an Operations Administrator to support the day-to-day operations of our proxy and infrastructure businesses. In this role, you will assist customers, coordinate operational tasks, support billing and account-related requests, and help ensure that internal processes run smoothly.

Key Responsibilities:

Customer Support & Account Management

• Provide support through phone, live chat, email, tickets, and other communication channels.
• Assist customers with account-related questions, billing concerns, subscription changes, proxy services, and basic troubleshooting.
• Follow up with customers to ensure requests and issues are resolved promptly and professionally.

Operations & Administrative Support

• Support day-to-day operations for the proxy and infrastructure business, including account updates, service requests, customer onboarding, cancellations, and renewals.
• Coordinate operational tasks and ensure requests are completed accurately and on time.
• Track and update work using internal tools such as ClickUp, Slack, spreadsheets, dashboards, and ticketing systems.

Billing & Vendor Coordination

• Assist with billing-related activities, including payment verification, invoices, refunds, subscription adjustments, and renewals.
• Support supplier research, vendor communication, partner outreach, and service follow-ups as needed.

Documentation & Process Improvement

• Maintain accurate records, reports, SOPs, templates, and operational documentation.
• Identify recurring issues, process gaps, and opportunities for improvement, and share recommendations with the team.
• Complete assigned administrative and operational tasks with strong attention to detail and follow-through.

Requirements:

• 2+ years of experience in customer support, operations, administration, account management, or a related role.
• Excellent written and verbal English communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Comfortable communicating with customers via phone, email, chat, and ticketing systems.
• Experience using productivity tools such as Google Workspace, Slack, spreadsheets, and task management software.
• Strong attention to detail and ability to work independently in a remote environment.

Benefits & Perks:

• Fully Remote Work – Work from anywhere with a reliable internet connection
• Healthcare Coverage – We provide health benefits for you and your family's well-being
• Leave Days, Vacation Time, and Paid Holidays – Recharge and take the time you need
• Equipment Funds – Get support to set up or upgrade your home office
• Profit Sharing – Monthly and annual bonuses tied to company performance
• Long-Term Employment – We value team members who grow with us
• Collaborative Team Culture – Work with a supportive and globally distributed team

About Us:

AutoScale Ventures is a technology-driven company with 50+ team members across the Philippines, Pakistan, India, the U.S., China, and Canada. We operate a group of businesses spanning tech, data services, infrastructure, and AI. Some of our main products and ventures include:

• Vehicle data (VinAudit.com)
• Proxy Infrastructure solutions (SquidProxies.com)

Important Note: Only those who are shortlisted will be contacted. We look forward to meeting the right person for this role!