Customer Service Representative
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Responsibilities: - Answer customer inquiries and provide accurate information
- Resolve customer concerns or complaints professionally
- Handle inbound and/or outbound calls
- Assist customers with account updates, orders, billing, or technical concerns
- Maintain customer records and document interactions
- Provide product or service information
- Follow company policies and procedures
- Meet performance metrics such as attendance, quality, and customer satisfaction
- Escalate complex issues to the appropriate department when needed
- Build positive relationships with customers through excellent communication
Benefits:
- Competitive salary package (depending on call center experience and account)
- Immediate start date available
- Paid training
- HMO coverage starting on Day 1, including qualified dependents
- Night differential pay
- Performance incentives and allowances (account-specific)
- Life insurance coverage
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
- Career growth and promotion opportunities
- Onsite application process (Virtual process on selected sites)
Vacancy posted 12 days ago
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