Customer Service Representative
Full-time
Future You Believe Technologies Inc.
Job Title: Customer Service Representative (Sales)
Location: BGC, Taguig Onsite
Job Type: Full-Time
Company: FYB Technologies Inc.
About Us:
FYB Technologies Inc. is a startup software technology company and a trusted technology solutions partner for a wide variety of businesses across multiple industries. With a strong B2B focus, we support companies in tech, e-commerce, fintech, logistics, gaming, and many more sectors.
Our services revolve around three core strengths:
1. Custom Software Development
We help businesses build the systems, platforms, and digital solutions they need to innovate and scale. From concept to deployment, we develop tailored products that solve real problems and drive growth.
2. Strategic Technical Staffing
We connect highly skilled, vetted professionals — like you — to companies that value strong technical expertise. We provide talent that integrates seamlessly into teams and contributes from day one.
3. Business Process Outsourcing (BPO) Services
In addition to technology solutions, we provide reliable BPO support tailored to our clients’ operational needs. Our services include customer service, inbound and outbound support, appointment setting, lead generation, fundraising campaigns, administrative support, and other customer-focused functions. We ensure high-quality service delivery, operational efficiency, and strong customer engagement aligned with our clients’ goals.
We serve a diverse and growing client base, helping organizations meet the increasing demands of the digital world. At FYB, our goal is simple: to deliver impactful tech solutions while creating meaningful opportunities for top talent.
Key Responsibilities
- Handle high-volume inbound and/or outbound customer calls professionally.
- Provide accurate information about products, services, billing, and promotions.
- Identify customer needs and recommend suitable products or service upgrades.
- Upsell and cross-sell during service interactions to achieve revenue targets.
- Convert inquiries into successful sales using approved scripts and sales techniques.
- Process orders, payments, renewals, cancellations, and service requests efficiently.
- Maintain accurate documentation in CRM and internal systems.
- Meet and exceed KPIs such as sales targets, conversion rate, AHT, CSAT, and quality scores.
- Resolve customer concerns while maintaining professionalism and empathy.
- Follow compliance, data protection, and company policies.
- Participate in product knowledge and sales training sessions.
- Collaborate with team leaders and quality analysts to improve performance.
Requirements
- 3 months–2 years of BPO, call center, customer service, or sales experience preferred.
- Strong communication skills (verbal and written).
- Proven ability to meet or exceed sales targets.
- Good listening, negotiation, and problem-solving skills.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work in shifting schedules, weekends, and holidays if required.
- Strong customer focus with a positive and professional attitude.
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Taguig vacancy
- ...Description Respond to customer inquiries via phone, email, and chat. Provide efficient and effective solutions to customer issues... ...and order processing. Maintain a high standard of customer service and satisfaction. Document customer interactions accurately...
- ...Description Assist customers with inquiries via phone, email, and chat. Provide excellent customer service and support to ensure customer satisfaction. Resolve issues and complaints in a timely and professional manner. Maintain accurate records of customer...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and issues promptly and effectively. Maintain a high level of product knowledge to assist customers accurately. Document customer...
- ...Description Provide exceptional customer service and support to clients via telephone, email, and chat. Assist customers in troubleshooting issues with products and services. Maintain detailed records of customer interactions and transactions. Collaborate...
- ...Description Assist customers with inquiries and provide product information. Resolve customer complaints in a timely and professional... .... Experience Level: 0–2 years of experience in customer service. Skills and Competencies: Excellent communication and interpersonal...
- ...Description Provide excellent customer service by addressing inquiries and resolving issues promptly. Assist customers with product information and order placement. Maintain detailed records of customer interactions and transactions. Collaborate with team...
- ...Customer Service Representative Job Summary We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional...
- Basic computer knowledge. Answer customer calls and assist with inquiries. No experience required.
- ...Description Responding to customer inquiries via phone, email, or chat Providing exceptional customer service and support Handling customer complaints and resolving issues effectively Maintaining accurate records of customer interactions Assisting with...
- ...Description Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and complaints in a timely and professional manner. Maintain detailed records of customer interactions and transactions. Collaborate with team members to...
- ...Description Assist customers with inquiries via phone, email, and chat. Resolve customer complaints and provide appropriate solutions... ...a high level of customer satisfaction by delivering excellent service. Document customer interactions and processes for future...
- ...Description Provide exceptional customer service and support via phone, email, and chat. Resolve customer inquiries and issues in a timely and efficient manner. Document and track customer interactions in the system. Collaborate with team members to improve...
- ...night)i.e. ~8am to 5pm, 8pm to 5am, 9pm to 6am, 1am to 10am, 6am to 3pm, 2pm to 11pm. Responsibilities: The Customer Service Representative is responsible for delivering comprehensive customer support to clients, handling all inquiries, concerns, and service...
- ...Description Respond to customer inquiries via phone, email, and chat. Provide accurate information regarding products and services. Assist customers with order placements and account management. Resolve customer issues and complaints in a timely manner....
- ...Account role requires agents to manage both voice calls (inbound/outbound) and non-voice tasks (chat, email, and tickets) within the same shift. This dynamic role requires strong multitasking and problem-solving skills to handle diverse customer concerns efficiently....
- ...Description Provide exceptional customer support via phone, email, and chat. Assist customers in navigating through products and services. Resolve customer inquiries and issues promptly and effectively. Maintain detailed records of customer interactions and...
- ...We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers... ...Assist customers with inquiries, product information, and service concerns Provide accurate and timely solutions to customer issues...
- ...Job Responsibilities: Answer customer inquiries and provide accurate information Resolve customer concerns or complaints professionally... ...records and document interactions Provide product or service information Follow company policies and procedures Meet performance...
- ...Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today. We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the...
- ...Description Interact with customers to provide information and assistance regarding products and services. Resolve customer complaints and issues in a timely and efficient manner. Document customer interactions and feedback using the company's system. Maintain...
- ...Description Assist customers with inquiries and issues via phone, email, or chat Maintain a high level of customer satisfaction by... ...Participate in training and development programs to enhance customer service skills Requirements Educational Qualifications: Diploma...
- A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining...
- ...Description Provide excellent customer service through phone, email, and chat communications. Assist customers with inquiries, issues, and product information. Maintain a positive and professional demeanor when interacting with customers. Document customer...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and complaints efficiently and effectively. Document all interactions and maintain customer records accurately. Collaborate with...
- ...Assist customers with inquiries through phone, email, and chat. Provide accurate information regarding products and services. Resolve customer complaints and issues effectively. Maintain a high level of customer satisfaction. Document interactions and follow...
- ...Job Summary The Customer Service Representative (CSR) provides timely and professional support to players by resolving in-game issues, account concerns, payment inquiries, and technical problems while delivering an excellent player experience. Key Responsibilities...
- ...international financial account , providing accurate and professional customer support. # Assist customers with account inquiries,... ...compliance with financial guidelines. # Deliver excellent customer service by troubleshooting concerns efficiently and maintaining a...
- ...Assist customers with inquiries and issues via phone, email, and chat. Provide detailed information about products and services to enhance customer experience. Resolve complaints and issues in a timely and professional manner. Maintain accurate records of customer...
- The Customer Service is a role in fostering positive customer relationships and ensuring high levels of satisfaction. This position is addressing inquiries, resolving issues, and providing necessary information to customers.
- ...Provide exceptional customer service support via phone, email, and chat. Assist customers with inquiries and resolve issues in a timely manner. Document customer interactions and maintain accurate records. Collaborate with team members to enhance service delivery...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
