Customer Service Representative
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Job Responsibilities: - Answer customer inquiries and provide accurate information
- Resolve customer concerns or complaints professionally
- Handle inbound and/or outbound calls
- Assist customers with account updates, orders, billing, or technical concerns
- Maintain customer records and document interactions
- Provide product or service information
- Follow company policies and procedures
- Meet performance metrics such as attendance, quality, and customer satisfaction
- Escalate complex issues to the appropriate department when needed
- Build positive relationships with customers through excellent communication
Job Qualifications:
- At least 2nd year college (no back subjects)
- At least 1 year solid BPO experience in an international account (pure voice)
Perks and Benefits:
- Free Shuttle + Free Parking
- HMO + free dependents DAY 1
- Life Insurance + Retirement plan
- and more..
Vacancy posted 12 days ago
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