Desktop Support Technician
1 $ per dayTGT Global
PROTECTION AND IMMUNITY, STARTING DAY ONE!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
Awesome perks await in #WeAreTGT: BGC!
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
Vibrant City Location: Work in BGC (Night Shift!)
As a Desktop Support Technician...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
Ideal Technical Profile
At least 2 years of experience as a Desktop Support Technician, IT Support Technician, Service Desk Analyst, or similar technical support role.
Experience providing Level 1 support for desktops, laptops, printers, mobile devices, and other end-user technologies.
Working knowledge of Microsoft 365, Windows operating systems, and Active Directory.
Experience troubleshooting hardware, software, operating system, and basic connectivity issues.
Experience handling technical support requests through phone, email, chat, remote support tools, and ticketing systems.
Knowledge of user account administration, including login support, password resets, and access management.
Basic understanding of networking concepts such as Wi-Fi, VPN connectivity, DNS, and TCP/IP.
Ability to identify and escalate complex, high-risk, security-sensitive, or unresolved issues with complete troubleshooting details.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong customer service orientation, attention to detail, and commitment to delivering a positive user experience.
Experience supporting clients in an MSP environment is an advantage.
Your Impact Starts Here
Incident Management & Ticket Resolution
Provide Level 1 IT support for desktops, laptops, mobile devices, printers, and Microsoft 365.
Resolve user issues via phone, email, remote support, and ticketing systems.
Troubleshoot hardware, software, email, printer, and network issues.
Escalate complex issues to senior engineers with clear documentation.
Keep tickets updated and meet SLA requirements.
User & Microsoft 365 Administration
Create, update, and disable user accounts in Active Directory and Microsoft 365.
Support employee onboarding and offboarding, including account and device setup.
Assist users with password resets, Outlook, Teams, OneDrive, and Microsoft 365 applications.
Configure and maintain computers and peripheral devices.
Device Deployment & Maintenance
Install and deploy desktops, laptops, printers, and other devices.
Perform software installations, updates, patching, and hardware upgrades.
Assist with asset management and device inventory.
Ensure devices meet company security standards.
Documentation & Customer Service
Maintain accurate documentation of issues, resolutions, and procedures.
Contribute to knowledge base articles and process improvements.
Provide professional and customer-focused support.
Work closely with Level 2 and Level 3 teams to resolve issues efficiently.
MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
Make the most of our 100% virtual recruitment. Apply today!
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