Virtual Assistant
Full-time
Hirebiz Inc. - Cebu
- Handle inbound and outbound calls, emails, and live chats professionally.
- Manage customer inquiries, complaints, and provide accurate information.
- Schedule appointments, meetings, and follow-ups.
- Perform administrative tasks such as data entry, maintaining records, and creating reports.
- Assist with customer relationship management (CRM) updates.
- Coordinate with team members to resolve issues promptly.
- Monitor and respond to messages on communication platforms.
- Ensure high customer satisfaction by providing prompt and courteous support
- Proven experience in customer service or as a virtual assistant.
- Strong communication skills, both written and verbal.
- Proficiency in CRM tools and office software (e.g., MS Office, Google Workspace).
- Excellent time-management and multitasking abilities.
- Ability to work independently and maintain professionalism under pressure.
- Reliable internet connection and a quiet, dedicated workspace.
- Familiarity with call center operations and best practices is a plus.
- High school diploma or equivalent (Bachelor’s degree preferred).
Vacancy posted 18 days ago
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