Customer Service Representative - Chat & Email Support

Job Description We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication. Key Responsibilities: Respond to customer inquiries via chat, email, or messaging platforms Provide accurate information on products, services, or account details Resolve questions or concerns professionally and efficiently Document all interactions and updates in the system Escalate complex issues to supervisors when necessary Meet quality, productivity, and customer satisfaction metrics Work Schedule & Training: Shifting schedules, including nights, weekends, and holidays Full paid training on non-voice processes and company systems What You’ll Gain: Hands-on experience in non-voice customer support within the BPO industry Opportunities to improve written communication, problem-solving, and multitasking skills Exposure to a fast-paced, collaborative, and supportive work environment Requirements High School or Senior High School Graduate (College level or graduate is a plus) Strong written English communication skills Customer-focused, detail-oriented, and solution-driven mindset Basic computer skills and ability to multitask Willing to work onsite in Metro Manila Open to shifting schedules Why Join Us At Bellsoft Global, we offer competitive pay, career growth opportunities, and a dynamic, supportive work environment. Join our team to develop your skills, gain valuable BPO experience, and contribute to helping businesses succeed while advancing your own career. Apply Now Start your career in non-voice customer support with Bellsoft Global. Apply today to provide excellent assistance through chat and email while developing your professional skills.