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Clinical Supervisor (USRN)

Full-time

Stark Asia Solutions Inc.

Location: Makati (Onsite)

Shift: 9 PM – 6 AM (Graveyard)

Start Date: ASAP

Salary : PHP 100,000 + PHP 3,600 allowance

Qualifications

  • Active PHRN and USRN (Mainland)
  • At least 1–2 years supervisory or team lead experience
  • Background in healthcare BPO, telehealth, or clinical call center
  • Strong leadership and communication skills

Job Description

  • Team Leadership & Coaching: Manage, coach, and mentor a team of US-licensed Clinical Nurses. Conduct regular 1:1s, performance reviews, and provide constructive feedback to ensure high-quality patient interactions.
  • Operational Performance: Monitor and drive key performance indicators (KPIs) such as schedule adherence, average handle time (AHT), quality assurance (QA) scores, and successful MTM completion rates.
  • Escalation Management: Serve as the first point of leadership escalation for complex patient interactions, technical issues, or workflow roadblocks.
  • Transition Support: Actively guide and support nurses transitioning from local bedside practice into a highly regulated US telehealth setting, ensuring they build confidence in telephonic patient care.
  • Process Improvement: Collaborate with the Operations Manager and SMEs to identify workflow inefficiencies and implement process improvements.
  • Compliance Oversight: Ensure the team strictly adheres to HIPAA regulations, data privacy laws, and MTM clinical guidelines.

Perks and Benefits:

  • Retirement Plan
  • HMO from day 1 of employment

  • Medical/Dental Reimbursement

  • Up to 25 Wellness Leaves
  • Annually
Wellness Leave encashment (non-taxable)

  • Tuition fee reimbursement

  • Employee assistance program

  • Employee referral program

  • Quarterly Performance-based Incentives
Vacancy posted 25 days ago
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