Clinical Supervisor (USRN)
Full-time
Stark Asia Solutions Inc.
Location: Makati (Onsite)
Shift: 9 PM – 6 AM (Graveyard)
Start Date: ASAP
Salary : PHP 100,000 + PHP 3,600 allowance
Qualifications
- Active PHRN and USRN (Mainland)
- At least 1–2 years supervisory or team lead experience
- Background in healthcare BPO, telehealth, or clinical call center
- Strong leadership and communication skills
Job Description
- Team Leadership & Coaching: Manage, coach, and mentor a team of US-licensed Clinical Nurses. Conduct regular 1:1s, performance reviews, and provide constructive feedback to ensure high-quality patient interactions.
- Operational Performance: Monitor and drive key performance indicators (KPIs) such as schedule adherence, average handle time (AHT), quality assurance (QA) scores, and successful MTM completion rates.
- Escalation Management: Serve as the first point of leadership escalation for complex patient interactions, technical issues, or workflow roadblocks.
- Transition Support: Actively guide and support nurses transitioning from local bedside practice into a highly regulated US telehealth setting, ensuring they build confidence in telephonic patient care.
- Process Improvement: Collaborate with the Operations Manager and SMEs to identify workflow inefficiencies and implement process improvements.
- Compliance Oversight: Ensure the team strictly adheres to HIPAA regulations, data privacy laws, and MTM clinical guidelines.
Perks and Benefits:
- Retirement Plan
- HMO from day 1 of employment
- Medical/Dental Reimbursement
- Up to 25 Wellness Leaves
- Annually Wellness Leave encashment (non-taxable)
- Tuition fee reimbursement
- Employee assistance program
- Employee referral program
- Quarterly Performance-based Incentives
Vacancy posted 17 hours ago
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