Payment Lifecycle Specialist - EMEA Investigations

Job Description

Help deliver the payments experience clients depend on every day. In this role, you will investigate and resolve wire transfer inquiries, support operational excellence, and contribute to continuous improvement. You will gain hands-on exposure to global payments, correspondent banking, and investigation workflows. If you are curious, detail-oriented, and energized by problem-solving, we’d like to hear from you.

As a Payments lifecycle specialist in the Payments investigations team, you will investigate and resolve wire transfer inquiries and support day-to-day operational processing to deliver timely, accurate outcomes. You will follow documented procedures and controls, collaborate with partners, and contribute to a culture of continuous improvement and client service.

Job responsibilities

• Process investigations and transactions in accordance with documented procedures, controls, and service level expectations.
• Investigate and resolve wire transfer inquiries by reviewing payment details, research results, and related documentation.
• Process manual instructions for funds and wire transfers across global currencies, as applicable to the role.
• Analyze case and payment information to validate data accuracy, completeness, and required approvals.
• Review and submit manual entries needed to resolve funds transfer inquiries, ensuring proper documentation and traceability.
• Provide clear updates to clients or client service partners on inquiry status, next steps, and outcomes.
• Identify exceptions, risks, or control gaps, and escalate issues in a timely manner through the appropriate channels.
• Support cross-training by sharing procedures and coaching teammates on assigned processes.
• Perform backup production tasks and contribute ideas to improve workflow efficiency, quality, and controls.
• Rotate across team functions as needed to maintain operational coverage and meet daily priorities.

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent relevant work experience.
• Experience in international payment processing operations, including wire transfers and/or investigations.
• Strong written and verbal English communication skills for documenting cases and providing stakeholder updates.
• Ability to follow documented procedures and controls with a high level of accuracy and attention to detail.
• Demonstrated problem-solving skills, including the ability to prioritize work, take ownership, and escalate appropriately.
• Proficiency with common productivity tools (for example, Microsoft Excel, PowerPoint, and Word) and comfort working across multiple systems.
• Ability to work collaboratively in a team environment while also managing assigned tasks with minimal supervision.

Preferred qualifications, capabilities and skills

• 2 years of experience in payment operations (back office) within a bank, shared services, or financial services processing environment.
• Experience with payment investigations and/or exception processing related to funds transfers.
• Working knowledge of international payment messaging and conventions, including Society for Worldwide Interbank Financial Telecommunication (SWIFT).
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.