Platform & Game Operational Specialist

Job Title: Platform & Game Operational Specialist

Division: Tech

Location: PHS - Remote

Employment type: B2B

Reports to: Platform & Games Ops Lead

Playnetic is an innovative and fast-growing player in the iGaming industry. We create cutting-edge casino games and technology that entertain millions of players worldwide, combining creativity, quality, and innovation at every step. Our gaming content is built around our core values: quality gaming, dedicated customer service, and reliable delivery to our partners.

With a global mindset, we’re committed to building engaging products and an inspiring workplace where teams can thrive.

The Role

Front-line operations role ensuring stability, monitoring, and incident handling across production platform and live games.

Reporting Line

Platform & Games Operations Specialist → Platform and Games Operations Lead

Key Objectives

• Maintain stable, predictable platform and live game operations

• Detect and escalate operational issues early

• Support rapid, consistent incident response

• Reduce operational risk; prevent repeat issues

• Maintain high visibility of platform and game health

• Ensure onboarding is monitored, controlled, and tracked

• Detect early risks during onboarding and go-live

Key Responsibilities

1. Monitoring & Operational Support

• Monitor platform systems infrastructure and live games performance via observability tools

• Detect anomalies in performance, gameplay, payouts, or behavior

• Maintain dashboards, alerts, and monitoring coverage

1. Incident Detection & Coordination

• Identify and escalate incidents by severity

• Support incident coordination, investigation (QA), and resolution

• Ensure tracking, documentation, and communication

1. Operational Discipline & Controls

• Follow procedures, runbooks, and escalation paths

• Support configuration validation and operational checks

• Assist operational readiness for releases and launches

1. Risk & Issue Visibility

• Flag emerging risks and abnormal behaviors (bug exploitation, security risks...)

• Support root cause investigations and post-incident reviews

• Identify repeat or systemic issues

1. Operator Onboarding

• Monitor onboarding and validate readiness signals

• Track milestones, risks, and go-live technical checkpoints

• Support incident detection during early lifecycle

• Ensure documentation, checklists, and procedures are followed

1. Continuous Improvement

• Improve monitoring, automation, and tooling

• Strengthen operational standards and playbooks

• Enhance early detection and response

Success Metrics

• Time to detect and escalate incidents

• Accuracy and completeness of monitoring

• Reduced incident severity through early detection

• Fewer repeat or preventable issues

• Responsiveness and adherence to procedures

• Coverage and effectiveness of controls

What we offer:

• Real Impact: We’re small enough that your voice is heard — your contributions directly shape how we build, and you’ll have real opportunities to make your mark.

• Autonomy & Ownership: We trust your expertise and give you the ownership to do your best work your way, with no micromanagement.

• Supportive Leadership & Flat Hierarchy: A collaborative, open environment led by accessible managers who prioritize mentorship, psychological safety, and removing blockers.

• Fast-Track Growth: As we scale, your career scales with us — we actively support professional development, training, and progression.

• Competitive Compensation: Competitive salary packages and performance-based rewards designed to attract, motivate, and retain top talent.

• Time to Recharge: Paid vacation, paid personal time off (PTO), and sick leave, plus regular team events and company-sponsored activities to keep our teams connected and refreshed.