Customer Service Coordinator (Back Office)
Full-time
J-K Network Services
COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Service Coordinator (Back Office)
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
WORK SET UP: Work on site
BENEFITS:
- HMO
- Government benefits
- 13th Month Pay
- Sick Leave
- Government benefits
Job Requirements:
- Bachelor’s degree holder
- With at least 1 experience in back-office customer service operations
- Amendable to work on site
- Amendable to attend face to face interview
- Can start as soon as possible
JOB RESPONSIBILITIES
- Handles customer inquiries and requests through email and phone in a timely and professional manner
- Provides accurate information regarding products, services, billing, orders, or account concerns
- Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
- Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
- Updates shipment records in the logistics system and ensures data accuracy
RECRUITMENT PROCESS (Face to Face)
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted 6 days ago
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