Search Results: 50,263 vacancies
...request of leaves and update timekeeping accordingly.
Generate reports on employee attendance, overtime hours and leave balances as management requires.
Analyze timekeeping data to identify trends, patterns and areas of improvement.
Monitor EMP and recommend an IR to...
REassist Virtual Assistant Services Inc.
Benguet
4 days ago
110000 Php
...years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional...
TASQ STAFFING SOLUTION INC.
Legazpi City, Albay
7 days ago
...reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call center experience required
Previous Work Force Management experience is considered an asset
Kinect Incorporated
Quezon City
23 days ago
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
Gratitude Philippines
Taguig
a month ago
...if any, for service levels goals to fluctuate before an action plan is implemented.
Responsibilities:
Intra-Day Performance-manage forecast to actual by 30 minutes, in order to meet service levels and efficiency.
Provides hourly communication on all aspects...
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...resolve any staffing and volume concerns
▪Updating schedules to account for breaks, paid time off, tardiness, etc
▪Using workforce management software and tools to streamline processes and enhance overall efficiency.
▪Perform other ad-hoc data analysis tasks as...
WHR GLOBAL CONSULTING
Makati
more than 2 months ago
33000 Php
Location: Muntinlupa City/Quezon City
Basic Functions
Responsible for managing staffing models and scheduling processes
Role & Responsibilities
Manage the scheduling process of the program.
Create agent schedules, IDPs and make necessary adjustments...
VCC Link, Inc.
Muntinlupa
a month ago
...Responsibilities:
Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst will assist in monitoring, reviewing, and... ...actions.
Main Duties and Responsibilities
I. Workforce Monitoring and Analytics...
Ateneo
Quezon City
1 day ago
...checkbox below, you agree to the terms of our privacy policy.
I have read the terms of the privacy policy and consent to the... ...privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information...
Hirebridge
Manila
1 day ago
Qualifications :
Graduate of any four-year course related to IT or software.
• With 2 years work experience in Digital Marketing, SEO and Graphic Designing
• With background using photoshop, SharePoint and Salesforce
• Outstanding verbal and written communication skills...
QUESS PHILIPPINES CORPORATION
Cebu
4 days ago
...Hi! We're Smartsourcing, looking for Workforce Management (Roster Setters) who can work with us full-time and on-site!
This role calls for you to work from 2:30 AM - 11:30 AM PHT; or 11:30 AM - 8:30 PM PHT.
Where???? Crown 7 Business Centre, Pope John Paul II Ave...
...Specialist at Infosys BPM
Are you ready to make an impact? We are hiring for a Workforce Management Specialist or RTA for our financial campaign in Alabang .
Workforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity planning and...
Infosys BPM Philippines
Muntinlupa
2 days ago
...Reduction Services (contact center, back-office services, order management, etc.) and Sales Expansion Services (Big Data analysis,... ...provide real-time updates and guidance.
# Collaborate with workforce management team to develop and implement strategies for improving...
...please send resume to ****@*****.***.
~ Performs real time management analysis and execution of plans.
~ Generate reports... ...Requirements
College graduate
At least 1-2 years experience in workforce management performing workforce planning
Demonstrated...
...JOB SUMMARY: As a Workforce Management Analyst, you will be responsible for providing support to the Sr. Workforce Management Analyst within the Support Operations Department and the Customer Support Teams. You will provide support in the areas of monitoring of real...
...Analyst will be a part of the team supporting our Customer Service Center ensuring service levels agreements are met on an hourly... ...will also be positioned to provide feedback specific to workforce management opportunities and to provide feedback on business needs or changes...
...extended periods of time
Previous call center experience required
Previous 1 year Work Force Management experience is considered an asset.
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs...
...We are looking for a Workforce Management Analyst to radically improve how we forecast and manage capacity in our Claims and Customer Service departments. It will be your job to build and manage Excel based tools to improve resource planning and capacity management for...
...Ukraine.
POSITIONSUMMARY:
We are seeking an experienced Workforce Analyst to assist in our growing Customer Support Organization. This... ..., and cost efficiency. Responsible for day-to-day management of service level, site efficiency/occupancy and agents to ensure...
Vista Equity Partners Management, LLC
Manila
5 days ago
