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- ...Troubleshooting & Support Perform deep-dive diagnostics using packet captures, traceroute, Wireshark, etc. Handle Level 3 escalations from NOC and customer operations. Work within 24/7 operations, rotation, and shift-based schedules. Required Skills & Qualifications...
- ...: proactive signals when SLA breaches are likely based on backlog and priority. How Youll Work Collaborate with Service Desk NOC and Engineering to identify top automation candidates and quantify ROI. Run discovery design pilot and production rollout with clear...
- ...Support Manager. Our ideal candidate will have a professional technical support background or come from similar systems administration NOC or operations roles. You will become part of our 24/7 shift schedule to ensure around the clock first-class technical support for our...