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- ...Administration, or a related field. Preferably professional certifications such as CPA are highly desirable. Proven experience in internal auditing, risk management, or a related field. Strong analytical, problem-solving, and organizational skills. Excellent...
- ...operations. ~ Working knowledge of call center operations and organization required. ~ Prior knowledge of client-specifics (i.e.... ...KPIs, goals, and targets are met. Act as a liaison for both internal and external groups for program initiatives. Help create,...
- ...and design specifications, to guide implementation. Maintain organized records of design iterations and client feedback. Requirements... ...design concepts and rationale clearly to clients and internal teams. Ability to work collaboratively in a cross-functional...
- ...other crises in collaboration with regulatory bodies, law enforcement, other government agencies, the community, and socio-civic organizations among others. Leadership and Training: Spearhead training, and conduct measurements and evaluations of the vessel captain and...
- ...software-related issues by analyzing logs, scripts, queries, and configurations. Document issues and solutions thoroughly in the internal knowledge base. Collaborate with engineering, QA, and product teams to escalate and resolve complex cases. Ensure timely and...
- ...to the top management. • Evaluates the performance of the Sales Team and ensure they perform based on the standards set by the organization. • Ensures that all products are placed on time and in the correct account. • Ensures the items are displayed correctly in the...
- ...troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Qualifications: 2nd year College Completed At least 6 months of international voice experience Willing to work Onsite Have Excellent English...
- ...) for knowledge sharing and problem-solving. Track work hours using Tempo for project reporting and transparency. Work with internal tools developed in C# and PowerShell to streamline development workflows. Contribute to and reference internal documentation via...
- ...Improvement: Seek and implement continuous improvements in efficiency, effectiveness, and quality of service for systems under control. Internal Control: Establish and execute internal control policies, support annual audits, and ensure data integrity and consistency across...
- ...technician compliance profiles and induction records. Keeping records of inductions, accreditations, and training updates within internal systems. Coordinating the distribution and tracking of internal induction processes. Supporting the maintenance of...
- ...network troubleshooting tools to proactively identify and resolve issues. 7. Collaboration & Documentation ~ Contribute to internal documentation and knowledge sharing. Requirements: ~ Bachelor's degree holder. (Computer Science, Computer Engineering, Information...
- ...professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Ideal Profile...
- ...and define acceptance criteria. Analyze change impacts on system functionality and identify potential requirement gaps. Use internal tools to validate data flows, business rules, and system behavior. Log, track, and retest defects to ensure timely and complete...
- ...incoming tickets from the refer queue, ensuring proper categorization and prioritization. Conduct initial investigations using internal tools, system logs, and documentation to determine appropriate next steps. Provide preliminary technical analysis and clarification...
- ...and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction Performance analysis: Monitor and analyze client metrics...
- ...Outsourcing, or Telecommunications experience in an Asst. Managerial or Managerial capacity. Proficient in call center operations and organization required. Prior knowledge of client-specifics preferred. Proficiency with MS Office applications (i.e. MS Word, Excel,...
- ...The Knowledge Manager is responsible for developing, managing, and maintaining the organization's knowledge management processes and systems. This role ensures that employees have access to accurate, relevant, and up-to-date information to support service delivery and...
- ...statements and reports Develops, directs, plans and evaluates accounts payable policies and procedures, and ensures external and internal controls and policies are adhered to May process employee expenses reimbursement requests for payment Performs routine...
- ...Foundation, Inc. (LBF) we excel, we care, we share LifeBank Microfinance Foundation, Inc. is a non-stock and non-profit organization engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through...
- ...to maintain client confidence and loyalty. Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction monitoring goals...