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- ...least 3 years experience on coding and development on Voice Solutions Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform Has extensive knowledge on call flow development Programming Languages: Java VXML,...
- ...collections environment ~ Direct experience administering a predictive dialer platform (NICE CXone Personal Connection preferred; Genesys, Five9, or Avaya also considered) ~ Strong understanding of campaign list management, pacing strategies, retry logic, disposition...
775000 $ per day
...Accenture will support you in growing your own tech stack and certifications. Summary: CL8 – Platform Lead / Operations Architect (Genesys Cloud L2.5/L3 Oversight) Role Focus: Platform stability, governance, and continuous improvement The CL8 Platform Lead /...Accenture
Mandaluyong14 days ago- ...Key Responsibilities: Responsible for end user support of the Genesys Cloud environment. Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform. Document user support request in our ServiceNow...
- ...Key Responsibilities Genesys applications and systems support/administration in a multi-cultured environment. Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform. Create and update technical...
775000 $ per day
...people, the latest tech and leading companies across industries. Practice: Customer, Industry Consulting I Areas of Work: Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations | Level: Manager | Location: Manila | Years...Accenture
Taguigmore than 2 months ago- ...solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions. Manage Contact Center Engagements (especially Genesys) across project delivery phases Lead Business Proposals to work closely with the company's teams and Vendors (if any) to respond...
- ...Databricks, or similar database / reporting software. # Proficient in Avaya Contact Center database structure, Aspect eWFM, and Genesys Cloud; Is able to relate this data to the performance of the contact centers. # Monitors targeted forecasts to actual daily, responds...
- ...interpret governmental regulations and attendance guidelines. Demonstrate effective questions and listening skills. Experience in Genesys Cloud preferred · MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers...
- ...External Candidates Strong communication skills Advanced proficiency in Microsoft Excel Proficient in In Contact, Verint and Genesys Cloud Proficient in handling Tableau (required) Alteryx and Power BI experience preferred Willing to work US hours and do...
- ...Software Mastery: Above-average knowledge of the Microsoft Office suite. Customer Management Tools: Experience with Salesforce , Genesys Telephony solutions, or similar customer-centric platforms is preferred. Language Skills: Fluent written and verbal business...
- ...Operations, Collections Management Systems, Workforce Management and Collections Support. Hands-on experience with dialer systems (Genesys, Volare, Avaya, Lgorithm or similar) Advanced Excel & Data Proficiency Dialer System Configuration & Optimization Workforce...
- ...skill reassignments) to stabilize service delivery. Tools & Systems Proficiency: Proficient in WFM platforms (e.g., NICE, Verint, Genesys, Tymeshift), dashboards, and reporting tools. Governance & Compliance: Ensure adherence to SOPs for schedule changes, shift...
- ...Microsoft Excel (e.g., Pivot Tables, VLOOKUP). Systems Knowledge: Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM) systems. Industry Knowledge: Basic understanding of Transfer Agency operations,...
775000 $ per day
...Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have ~ Experience of building Gen AI based use-cases and solutions that...Accenture
Taguigmore than 2 months ago- ...back-office task flow. Design, build, and support the critical interfaces between the Verint system and various source systems: Genesys, SAP etc Required Qualifications ~2 or more years in a role supporting Verint Application. ~ Familiarity with networking concepts...
775000 $ per day
...SONG - ACE - Genesys – Consultant The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice...Accenture
Taguigmore than 2 months ago- ...process improvement and transformation initiatives ~ LEAN Six Sigma certification is a plus ~ Familiarity with Salesforce and/or Genesys is an advantage Skills & Competencies Strong communication and stakeholder management skills Excellent analytical...
- ...Excellent English language skills (comprehension, speaking, reading and writing) must be demonstrated Workforce management expertise, Genesys Cloud experience is a plus Excellent problem solving skills Excellent computer skills including Microsoft Office tools,...Remote job
- ...Office applications Experience with ERP systems (SAP preferred) Familiarity with Salesforce is an advantage Experience with Genesys or similar telephony systems is a plus Core Competencies Analytical Thinking (Foundational) Relationship Management (...
- ...capacity planning Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle. Experience in managing teams Able to coach, mentor, motivate and interact with people Job Responsibiliti...
- ...also be exposed to Scheduling, Capacity planning, Forecasting and Reporting ~ Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus ~ Has strong knowledge with MS Office Tools (Excel in particular) ~ Amenable to work in shifting...
- ...understand the process requirements and providing necessary solutions What you bring: Experience in Cloud Telephony (NICE CXONE, Genesys Cloud, 8x8) Working knowledge of API & Webservice integration SIP Connectivity Interpretation and understanding of User...
- ...Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have ~ Story boarding, creating differentiated solution as per client...
- ...Customer Service / CX domain Strong communication and stakeholder management skills Hands-on experience with ServiceNow and Genesys AI solutions Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps Willing...
