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- ...Genesys Cloud CX Specialist Are you ready to elevate your IT career to new heights Epiroc, a global leader in innovation within mining, infrastructure, and sustainability, is looking for a skilled and driven Genesys Cloud CX Specialist to join our global IT organization...
- ...members and assist in their professional development. Professional & Technical Skills Required Skill: Advanced proficiency in Genesys Contact Center Operation. Strong understanding of software development methodologies and best practices. Experience with...
- ...team members to support their professional growth. Professional & Technical Skills Required Skill: Advanced proficiency in Genesys Contact Center Operations . Strong understanding of software development methodologies, design principles, and best practices....
- ...people, the latest tech and leading companies across industries. Practice: Customer, Industry Consulting I Areas of Work: Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations | Level: Manager | Location: Manila | Years...
Accenture
Taguiga month ago - ...forecasts for multi-channel environments (voice, chat, email, back office). ~ Advanced proficiency with WFM software platforms (e.g. Genesys, Verint, AWS, Talkdesk, Nice Incontact). ~ Exceptional analytical skills with a deep understanding of statistical modeling and...
- ...service targets are met while driving automation, resilience, and continuous improvement. This role blends operational leadership in Genesys Cloud, advanced analytics using Power BI, Tableau, and Excel, and governance through playbooks and policy engines. The manager will...
- ...also be exposed to Scheduling, Capacity planning, Forecasting and Reporting ~ Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus ~ Has strong knowledge with MS Office Tools (Excel in particular) ~ Strong initiative and follow...
- ...success and therefore it is important that your attendance is predictable and reliable. ~ Windows operating systems, Salesforce, and Genesys will be your main tools of use. ~ It would be additionally valuable if you had: ~4 years of customer service and medical device...
- ...with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io...
- ...least 3 years experience on coding and development on Voice Solutions Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform Has extensive knowledge on call flow development Programming Languages: Java VXML,...
- ...ensuring accurate documentation and filing of transactions. Experience with CRM systems (like Salesforce) and telephony systems (like Genesys) for managing customer interactions. ~ Adaptability: Willingness to adjust to changing circumstances, especially during...
- ...capacity planning Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle. Experience in managing teams Able to coach, mentor, motivate and interact with people Excellent verbal...
- ...communication and project management skills; experienced in multicultural environments. Preferred certifications Microsoft 365, Genesys, Audiocodes/Ribbon, CCNA or higher, Fortinet NSE4+, with hands-on experience in Cisco (IOS), FortiGate, F5 Big IP, and HPE Aruba...
- ...Able to work independently and adapt to changing priorities Clear and effective written and verbal communication skills Willing to work onsite at Wilcon IT Hub, Makati City Nice To Have (Not Required) ~ Exposure to Power BI, Genesys, or Amazon Connect...
- ...with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart or draw.io...
- ...Leverage modern BI tools (e.g., Tableau, Power BI) to create clear dashboards and insights for stakeholders. Utilize platforms such as Genesis Cloud and Microsoft Dynamics (CRM) to extract operational data, analyze customer interaction patterns, and identify opportunities...
- ...Experience working in the BPO/Contact Center Industry ~ Intermediate to Advance Excel, Access, Excel dashboarding experience. WFM tools: Genesys, IEX ~ Understanding of applicable performance metrics and data (e.g., AHT, ASA, service levels, performance guarantees, abandon...
- ...forecasts for multi-channel environments (voice, chat, email, back office). ~ Advanced proficiency with WFM software platforms (e.g. Genesys, Verint, AWS, Talkdesk, Nice Incontact). ~ Exceptional analytical skills with a deep understanding of statistical modeling and...
- ...design. ~ Experience with Apache Spark, Delta Lake, and related big data frameworks. ~ Familiarity with Salesforce, SAP, Oracle, or Genesys is an advantage. ~ Data engineering certifications (e.g., Databricks Certified Data Engineer, Azure Data Engineer Associate) are...
- ...reporting. ~ Confident in presenting insights and influencing decisions through data. ~ Familiarity with WFM tool (e.g., NICE, Genesys WFM, Aspect) is an advantage. ~ Demonstrated experience managing short-and long-term planning cycles. ~ Background in people management...
- ...the working environment Knowledge of PowerBi Reporting, MIS Excel Hands on experience on Ticketing tool like – ServiceNow and Genesys Knowledge of Speech and Text Analytics, Auto Assist, Sentiment Analysis is an added advantage Should be able to work with...
- ...Skills: Efficient multitasking, prioritization, and accurate documentation. Familiarity with CRM (Salesforce) and telephony systems (Genesys). Confidentiality & Ethics: Uphold patient confidentiality and ethical standards in all operations. Qualifications: At...
- ...devices - OS (IOS & Android) and application (Okta) Knowledgeable in MS Active Directory, MS SCCM, Desktop Imaging Management, Citrix, Genesys, Desktop Bridge Knowledgeable in using remote support tool like Bomgar, ThousandEyes Knowledgeable in using desk side support tool...
- ...Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering...
- ...handle multiple priorities in a fast-paced environment. Preferred Skills Experience working with CCaaS platforms (e.g., Five9, Genesys, Talkdesk, Zendesk, NICE). Understanding of call center metrics such as AHT, CSAT, NPS, FCR, SLA staffing models, and service...
- ...Management, or a related field is a plus. Preferred Skills Experience with workforce management software (e.g., Verint, NICE, Genesys, Aspect). Familiarity with omnichannel contact center operations (phone, chat, email, social media). Knowledge of automation...
- ...MS Powerpoint, SharePoint and Basic Knowledge in MS Excel) Managed Services (monitoring) business systems and tools (Salesforce, Genesys, Connect+, Remote Desktop). Other Work Conditions Willing to work on shifting operations, which may include working on weekends...
- ...queues, adjusting staffing, and managing adherence WFM Tools Proficiency – Working knowledge of platforms like NICE, Verint, Aspect, Genesys, or Zendesk WFM Knowledge in SQL and PowerBI is a plus Working experience with Sharepoint is a plus Working knowledge with...
- ...credit will be well regarded. Experience working in a call center environment or on the phone. Experience with Salesforce CRM, Genesys call center software, Microsoft Office, GSuite & other cloud based work tools. Who you will be working with ~ Finance &...
- ...with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io...Remote job
