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- ...Description Summary: The Engineer is responsible for administration, end-user support, and monitoring of the Java Applications and Genesys Cloud environment. Key Responsibilities Development/Support experience in Java, microservices, Spring boot, Spring...
- ...Areas of Work : Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations. We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center solutions and help optimize...
- ..., or fintech products is preferred Familiarity with collections management systems and tools (e.g., Salesforce, Temenos, Loxon, Genesys or similar systems) Exposure to regulatory frameworks relevant to debt collection (e.g., BSP regulations, Data Privacy Act of 2012...
- ...develop in the role Other Qualifications , Skills, and Experience Familiarity with service platforms such as Salesforce, Genesys PureCloud and Mitel is preferred Proficiency in Miro for process mapping and collaborative working sessions, and familiarity with...
- ...- System Knowledge Requirement: extensive background in RTA and scheduling in at least 2 WFM System (eWFM, Verint, IEX, Teleopti, Genesys) - Additional Requirements: extensive knowledge and experience in schedule and roster management and supporting more than 2 lines...
- ...forecasts for multi-channel environments (voice, chat, email, back office). ~ Advanced proficiency with WFM software platforms (e.g. Genesys, Verint, AWS, Talkdesk, Nice Incontact). ~ Exceptional analytical skills with a deep understanding of statistical modeling and...
- ...Zealand, the United Kingdom or the United States. ~ Deep working knowledge of contact centre platforms and telephony (for example Genesys, NICE, Five9, Amazon Connect, Talkdesk, 3CX or similar), including reporting, routing configuration and call review tools. ~...
- ...Microsoft Excel (e.g., Pivot Tables, VLOOKUP). Systems Knowledge: Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM) systems. Industry Knowledge: Basic understanding of Transfer Agency operations,...
- ...of Workforce Management (WFM) experience in Scheduling, Resource Planning, or a related WFM function. Hands-on experience using Genesys WFM for schedule creation, schedule maintenance, and workforce optimization. Strong understanding of contact center KPIs, including...
- ...least 3 years experience on coding and development on Voice Solutions Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform Has extensive knowledge on call flow development Programming Languages: Java VXML,...
- ...AI agents, to enhance productivity, decision-making, and everyday work. Key Responsibilities: Support the functionality of Genesys WFM software (forecasting, scheduling, and maintenance) Analyze contact center performance data and provide recommendations to balance...
- ...8–10 years of leadership or management experience within WFM • Hands-on experience with WFM tools such as NICE, Verint, Aspect, Genesys, or similar platforms • Hands-on experience with telephony systems such as Avaya, Cisco, Amazon Connect, Five9, or similar technologies...
- ...Strong analytical and problem-solving skills Advanced proficiency in MS Excel Experience with WFM tools (e.g., Verint, NICE, Genesys, Aspect, etc.) Strong attention to detail and organizational skills Good communication and stakeholder management skills...
- ...and monitor non-engineering customer chats, calls and e-mails (general and commercial inquiries) in our business systems (Mavenoid/Genesys/CRM Fusion incidents, CRM Leads, Opportunities, Support Requests). Validate customer information and product inquiries, including...
- ...and data accuracy is critical. Preferred Qualifications: Experience with CRM or contact center platforms (e.g., Avaya, Genesys, Five9, AWS etc). Basic understanding of Workforce Management tools. Knowledge of scripting or automation tools (e.g., Python...
- ...REQUIREMENTS: PC experience including Microsoft Office required. Additional software preferred but not required PeopleSoft, Alvaria (WFO), Genesys Cloud and Microsoft Outlook and Excel, SuccessFactors. OTHER QUALIFICATIONS: Must possess excellent interpersonal skills. Should...
- ...services, and other related technologies. Preferably experience in building IVR call flows within the Avaya, Amazon Connect, Twilio, Genesys Cloud, and other contact center platforms Must have 2+ years experience in programming using VXML/CCXML, JavaScript, Python and/...
- ...and exit criteria and formal sign-off ~ Hands-on experience with contact center / telephony platforms (CaaS / CCaaS), for example Genesys, NICE, Five9, or equivalent ~ Experience coordinating build and integration work across internal platform teams and vendors ~...
- ...team leaders to implement real-time adjustments based on workload fluctuations. Utilize various WFM tools and systems, including Genesys Cloud and IEX, to support operational needs. Prepare detailed reports and present insights to management to facilitate decision-...
- ...At least 3 years of total experience as a Workforce Management in a BPO/Shared Services company WFM Scheduling tools (Verint, Genesys, IEX, Aspect, is an advantage Amenable to work in shifting schedules Amenable to work onsite JOB RESPONSIBILITIES: Oversee...
- ...knowledge of forecasting methodologies, SQL, Excel (pivot tables, advanced functions, add-ons), BI tools, and WFM platforms (NICE, Verint, Genesys, Tymeshift); automate recurring reporting processes. • Executive reporting & insights: Own creation of executive-ready reports...
- ..., routing, and resolution workflows Optimise inbound and outbound call routing and IVR design (contact centre platforms such as Genesys Cloud CX or AWS Connect) Product ownership & delivery Own and prioritize the group's Service Interactions backlog across both...
- ...Customer Service / CX domain ~ Strong communication and stakeholder management skills ~ Hands-on experience with ServiceNow and Genesys AI Responsibilities Partner with business and technology stakeholders to align objectives Define and implement...
- ...service operations is an advantage Basic knowledge of MS Office (Outlook, Word, PowerPoint, SharePoint, Excel) Familiarity with Salesforce, Connect+, or Genesys is a plus Willing to work on rotational shifts (including weekends) and render overtime when needed...
- ...Customer Service or CX domain. ~ Strong communication and stakeholder management skills. ~ Hands-on experience with ServiceNow and Genesys AI solutions, with proven ability to drive end-to-end digital transformation initiatives. ~ Willing to work onsite in BGC, Taguig...
- ...The Project Site Nurse is responsible for administering the health and safety concerns related to the workers and staff at Project Genesis site. This includes providing emergency medical treatment, maintaining health records, promoting wellness programs, and ensuring compliance...
775000 $ per day
...Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have ~ Story boarding, creating differentiated solution as per client...- ...Proficiency in Microsoft Office applications. Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access. Our Culture and Commitment to You At Emerson, we prioritize a workplace where every employee is...
- ...process, and provide timely feedback. • Own the end-to-end integration strategy across Unified Support Services tools including Genesys (Voice & Digital Channels), Qualtrics (Experience Measurement), ServiceNow ITSM/VA, Microsoft Copilot, Nexthink, and other Service...
- ...also be exposed to Scheduling, Capacity planning, Forecasting and Reporting ~ Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus ~ Has strong knowledge with MS Office Tools (Excel in particular) ~ Strong initiative and follow...