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- ...Key Responsibilities: Responsible for end user support of the Genesys Cloud environment. Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform. Document user support request in our ServiceNow...
- ...The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly...Remote job
- ...Senior Operations Engineer – Genesys Contact Center Job Highlights ~ laptop to be provided Role Summary 1 Responsibilities Serve as a Subject Matter Expert (SME)for operational processes and systems. Collaborate with team members and manage team performance...
- ...The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly...Remote job
775000 $ per day
...people, the latest tech and leading companies across industries. Practice: Customer, Industry Consulting I Areas of Work: Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations | Level: Manager | Location: Manila | Years...Accenture
Taguigmore than 2 months ago- ...experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the...
TTEC Digital
Manila4 days ago - ...solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions. Manage Contact Center Engagements (especially Genesys) across project delivery phases Lead Business Proposals to work closely with the company's teams and Vendors (if any) to respond...
- ...interpret governmental regulations and attendance guidelines. Demonstrate effective questions and listening skills. Experience in Genesys Cloud preferred · MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers...
- ...Software Mastery: Above-average knowledge of the Microsoft Office suite. Customer Management Tools: Experience with Salesforce , Genesys Telephony solutions, or similar customer-centric platforms is preferred. Language Skills: Fluent written and verbal business...
- ...skill reassignments) to stabilize service delivery. Tools & Systems Proficiency: Proficient in WFM platforms (e.g., NICE, Verint, Genesys, Tymeshift), dashboards, and reporting tools. Governance & Compliance: Ensure adherence to SOPs for schedule changes, shift...
- ...least 3 years experience on coding and development on Voice Solutions Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform Has extensive knowledge on call flow development Programming Languages: Java VXML,...
- ...comfortable presenting insights to stakeholders People leadership skills: ability to coach, guide, and supervise team members Experience with WFM tools such as Verint, Genesys, or similar platforms Can work with minimal supervision, highly proactive, and solution-oriented...
- ...Microsoft Excel (e.g., Pivot Tables, VLOOKUP). Systems Knowledge: Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM) systems. Industry Knowledge: Basic understanding of Transfer Agency operations,...
- ...Office applications Experience with ERP systems (SAP preferred) Familiarity with Salesforce is an advantage Experience with Genesys or similar telephony systems is a plus Core Competencies Analytical Thinking (Foundational) Relationship Management (...
- ...Analytics, Quality Monitoring, DPA, WFM) ~ Familiarity with networking concepts and troubleshooting preferred ~ Experience with Genesys Phone and WFM integration preferred ~ Basic knowledge of Server Maintenance and Accessibility ~ Has experience / understanding...
- ...Operations, Collections Management Systems, Workforce Management and Collections Support. Hands-on experience with dialer systems (Genesys, Volare, Avaya, Lgorithm or similar) Advanced Excel & Data Proficiency Dialer System Configuration & Optimization Workforce...
- ...collections environment ~ Direct experience administering a predictive dialer platform (NICE CXone Personal Connection preferred; Genesys, Five9, or Avaya also considered) ~ Strong understanding of campaign list management, pacing strategies, retry logic, disposition...
- ...Real Time Analysis) Strong communication skills Advanced proficiency in Microsoft Excel Proficient in Avaya CMS, Verint and Genesys Cloud. Proficient in handling Tableau (required) Alteryx and Power BI experience preferred Willing to work US hours...
- ...Databricks, or similar database / reporting software. # Proficient in Avaya Contact Center database structure, Aspect eWFM, and Genesys Cloud; Is able to relate this data to the performance of the contact centers. # Monitors targeted forecasts to actual daily, responds...
- ...back-office task flow. Design, build, and support the critical interfaces between the Verint system and various source systems: Genesys, SAP etc Required Qualifications ~2 or more years in a role supporting Verint Application. ~ Familiarity with networking concepts...
- ...process improvement and transformation initiatives ~ LEAN Six Sigma certification is a plus ~ Familiarity with Salesforce and/or Genesys is an advantage Skills & Competencies Strong communication and stakeholder management skills Excellent analytical...
- ...distribution lists, assigning of applications) 5. Must be amenable to shifting schedules and working on the weekends 6. Knowledge with Genesys, Active Directory, Microsoft office, and ServiceNow is a plus Your future duties and responsibilities Required qualifications...
- ...Excellent English language skills (comprehension, speaking, reading and writing) must be demonstrated Workforce management expertise, Genesys Cloud experience is a plus Excellent problem solving skills Excellent computer skills including Microsoft Office tools,...Remote job
775000 $ per day
...Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have ~ Experience of building Gen AI based use-cases and solutions that...Accenture
Taguigmore than 2 months ago775000 $ per day
...SONG - ACE - Genesys – Consultant The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice...Accenture
Taguigmore than 2 months ago- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering...
Genesys
Manila2 days ago - ...understand the process requirements and providing necessary solutions What you bring: Experience in Cloud Telephony (NICE CXONE, Genesys Cloud, 8x8) Working knowledge of API & Webservice integration SIP Connectivity Interpretation and understanding of User...
- ...capacity planning Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle. Experience in managing teams Able to coach, mentor, motivate and interact with people Job Responsibiliti...
- ...also be exposed to Scheduling, Capacity planning, Forecasting and Reporting ~ Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus ~ Has strong knowledge with MS Office Tools (Excel in particular) ~ Amenable to work in shifting...
- ...established in the specialist department. Good knowledge of the used systems within the scope of the execution of the daily tasks: Genesys, Nice, Avaya, e-WFM and other related workforce management software. Good MS Office knowledge with at least an intermediate...
1&1 IONOS SE
Cebu City4 days ago
