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- ...Description Summary: The Engineer is responsible for administration, end-user support, and monitoring of the Java Applications and Genesys Cloud environment. Key Responsibilities Development/Support experience in Java, microservices, Spring boot, Spring...
- ...Areas of Work : Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations. We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center solutions and help optimize...
775000 $ per day
...people, the latest tech and leading companies across industries. Practice: Customer, Industry Consulting I Areas of Work: Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations | Level: Manager | Location: Manila | Years...- ...Strong analytical and problem-solving skills Advanced proficiency in MS Excel Experience with WFM tools (e.g., Verint, NICE, Genesys, Aspect, etc.) Strong attention to detail and organizational skills Good communication and stakeholder management skills...
- ...of Workforce Management (WFM) experience in Scheduling, Resource Planning, or a related WFM function. Hands-on experience using Genesys WFM for schedule creation, schedule maintenance, and workforce optimization. Strong understanding of contact center KPIs, including...
- ...and data accuracy is critical. Preferred Qualifications: Experience with CRM or contact center platforms (e.g., Avaya, Genesys, Five9, AWS etc). Basic understanding of Workforce Management tools. Knowledge of scripting or automation tools (e.g., Python...
- ...Program Enterprise Integrations: Seamlessly hook Code Agents into live databases, product catalogs, CRMs, and CCaaS networks (e.g., Genesys, Avaya) via Model Context Protocol (MCP) or secure OpenAPI webhooks. Automate Quality & Evaluation (CI/CD): Script programmatic,...
- ...services, and other related technologies. Preferably experience in building IVR call flows within the Avaya, Amazon Connect, Twilio, Genesys Cloud, and other contact center platforms Must have 2+ years experience in programming using VXML/CCXML, JavaScript, Python and/...
- ...forecasts for multi-channel environments (voice, chat, email, back office). ~ Advanced proficiency with WFM software platforms (e.g. Genesys, Verint, AWS, Talkdesk, Nice Incontact). ~ Exceptional analytical skills with a deep understanding of statistical modeling and...
- ...releases Why You’ll Love This Role * Be at the forefront of CX transformation, working with leading CCaaS technologies, specially Genesys delivery * Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic...
- ...environments ~ Familiarity with tools like ServiceNow, Splunk, Dynatrace ~2+ years of Experience with call center applications such as Genesys, AWS, CxOne ~ Ability to work in a face-paced environment, while being able to multi-task through multiple communication paths....
- ...demonstrate judgment, tact, and diplomacy i n dealing with internal and external customers . ~ Experience with SAP, C4S, Genesys preferred but not essential . At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell...Remote job
- ...least 3 years experience on coding and development on Voice Solutions Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform Has extensive knowledge on call flow development Programming Languages: Java VXML,...
- ...AI agents, to enhance productivity, decision-making, and everyday work. Key Responsibilities: Support the functionality of Genesys WFM software (forecasting, scheduling, and maintenance) Analyze contact center performance data and provide recommendations to balance...
- ...8–10 years of leadership or management experience within WFM • Hands-on experience with WFM tools such as NICE, Verint, Aspect, Genesys, or similar platforms • Hands-on experience with telephony systems such as Avaya, Cisco, Amazon Connect, Five9, or similar technologies...
- ...At least 3 years of total experience as a Workforce Management in a BPO/Shared Services company WFM Scheduling tools (Verint, Genesys, IEX, Aspect, is an advantage Amenable to work in shifting schedules Amenable to work onsite JOB RESPONSIBILITIES: Oversee...
- ...and exit criteria and formal sign-off ~ Hands-on experience with contact center / telephony platforms (CaaS / CCaaS), for example Genesys, NICE, Five9, or equivalent ~ Experience coordinating build and integration work across internal platform teams and vendors ~...
- ...Customer Service / CX domain ~ Strong communication and stakeholder management skills ~ Hands-on experience with ServiceNow and Genesys AI Responsibilities Partner with business and technology stakeholders to align objectives Define and implement...
775000 $ per day
...SONG - ACE - Genesys – Consultant The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice...- ...Customer Service or CX domain. ~ Strong communication and stakeholder management skills. ~ Hands-on experience with ServiceNow and Genesys AI solutions, with proven ability to drive end-to-end digital transformation initiatives. ~ Willing to work onsite in BGC, Taguig...
- ...service operations is an advantage Basic knowledge of MS Office (Outlook, Word, PowerPoint, SharePoint, Excel) Familiarity with Salesforce, Connect+, or Genesys is a plus Willing to work on rotational shifts (including weekends) and render overtime when needed...
- ...The Project Site Nurse is responsible for administering the health and safety concerns related to the workers and staff at Project Genesis site. This includes providing emergency medical treatment, maintaining health records, promoting wellness programs, and ensuring compliance...
- ..., routing, and resolution workflows Optimise inbound and outbound call routing and IVR design (contact centre platforms such as Genesys Cloud CX or AWS Connect) Product ownership & delivery Own and prioritize the group's Service Interactions backlog across both...
- ...Familiarity with tools like Google Workspace, mySQL programming, Discord / Slack, CRMs, and ClickUp ● Prior experience with IEX or Genesys, or other WFM tools ● Experience creating or improving SOPs and checklists. ● Workforce Staff Planning is a plus Skills &...
- ...s Degree ~3 to 6 years scheduling experience. ~ Voice contact center scheduling experience. ~ Scheduling Tools (IEX, Verint, Genesys and Aspect etc.) ~ Understanding for Occupancy, Utilization and SLA KPO's (SLA, AHT, ASA, Abandon etc.) ~ FTE Calculation Methodology...
- ...Proficiency in Microsoft Office applications. Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access. Our Culture and Commitment to You At Emerson, we prioritize a workplace where every employee is...
- ...Excel (e.g., Pivot Tables, VLOOKUP). Systems Knowledge: Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM) systems. Industry Knowledge: Basic understanding of Transfer Agency operations, including...
- ...team leaders to implement real-time adjustments based on workload fluctuations. Utilize various WFM tools and systems, including Genesys Cloud and IEX, to support operational needs. Prepare detailed reports and present insights to management to facilitate decision-...
- ...Powerpoint, SharePoint and Basic Knowledge in MS Excel) Managed Services business systems and tools but not limited to Salesforce, RDP, Genesys, etc. OTHER WORK CONDITIONS Work on shifting operations with scheduled days off Supporting the assigned business and...
- ...- System Knowledge Requirement: extensive background in RTA and scheduling in at least 2 WFM System (eWFM, Verint, IEX, Teleopti, Genesys) - Additional Requirements: extensive knowledge and experience in schedule and roster management and supporting more than 2 lines...