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- ...experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner...
- ...IT Genesys Specialist is responsible for the effective usage of the applications provided to business teams and end users, assisting with day-to-day operational tasks ensuring that Incidents are effectively resolved, service requests and projects are properly executed...
- ...businesses worldwide with cutting-edge solutions that drive efficiency and growth. Role Description This is a full-time Genesys Voice Engineer position based on-site in Cebu. The role involves configuring, deploying, and maintaining Genesys voice solutions while...
- ...experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner...
- ...solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions. Manage Contact Center Engagements (especially Genesys) across project delivery phases Lead Business Proposals to work closely with the company's teams and Vendors (if any) to respond...
- ...The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly...Remote job
- ...Overview The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure, and...
Concentrix
Quezon City14 hours ago 775000 $ per day
...people, the latest tech and leading companies across industries. Practice: Customer, Industry Consulting I Areas of Work: Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations | Level: Manager | Location: Manila | Years...Accenture
Taguigmore than 2 months ago- ...experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the...
TTEC Digital
Manila16 hours ago - ...Customer Service / CX domain ~ Strong communication and stakeholder management skills ~ Hands-on experience with ServiceNow and Genesys AI solutions ~ Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps ~...
- ...occupancy, shrinkage, absenteeism, and schedule adherence. Ensure data accuracy across workforce systems (e.g., Verint, NICE IEX, Genesys) and act as first-level SME for technical issues. Support WFM leadership in planning for new campaigns, seasonal ramps, and...
- ...Team: Central Genesys Cloud Team ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI...
- ...continuous improvement. Are flexible with shift schedules and hybrid work. Are proficient in Microsoft Excel and familiar with Genesys and Salesforce. Have experience with reporting automation, Tableau, or other WFM tools. What You'll Get A front row seat...
- ...managing single and/or multiple LOBs, skills and queues. Experience on workforce management technologies and tools - NICE IEX, Verint, Genesys, Avaya CMS, Amazon Connect, Impact 360 or any other WFM tool. Experience with call center reporting and metrics. Proficiency...
- ...independently and adapt to changing priorities Clear and effective written and verbal communication skills Willing to work on a hybrid work setup at Wilcon IT Hub, Makati City Nice To Have (Not Required) ~ Exposure to Power BI, Genesys, or Amazon Connect...
- ...Tableau for analytics and reporting. Familiarity with platforms like Zendesk, ServiceNow, and WFM systems such as Verint, NICE, or Genesys is a plus. Strong analytical thinking, communication, and leadership abilities. Must be based onsite in Pampanga. Willing...
- ...technology and transformation. We partner with clients to design, build, and optimize contact center solutions using platforms such as Genesys Cloud CX, combining deep technical expertise with strong business and delivery discipline. We consult with our clients to...
TTEC Digital
Manila1 day ago - ...Operations, Collections Management Systems, Workforce Management and Collections Support. Hands-on experience with dialer systems (Genesys, Volare, Avaya, Lgorithm or similar) Advanced Excel & Data Proficiency Dialer System Configuration & Optimization Workforce...
- ...engineering certification (e.g IBM Certified Data Engineer) is a plus . Experience/Knowledge in using Salesforce, Sap, Oracle, Genesys is a plus . Ability to perform analysis, formulated conclusions and recommend actions. . Excellent verbal and written communication...
- ...service targets are met while driving automation, resilience, and continuous improvement. This role blends operational leadership in Genesys Cloud, advanced analytics using Power BI, Tableau, and Excel, and governance through playbooks and policy engines. The manager will...
- ...and organization. Nice to Have: Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) Knowledge of CRM and Lead Management...
- ...sensitivity to SLA requirements. ~ Proficiency in MS Excel (VLOOKUP/XLOOKUP, pivot tables). ~ Experience with WFM tools (e.g., NICE, Genesys, Avaya, Cisco, Verint, IEX). ~ Strong analytical, problem‑solving, and communication skills. ~ Willing and able to work onsite...
1 Php per year
...with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) ~ Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) ~ Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io...- ...defined AUX/ACW/BREAKS & SHIFTS. Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc. Executing schedule adherence for the processes & escalating deviation to Operations on real time basis Initiating...
- ...Analytics, Quality Monitoring, DPA, WFM) ~ Familiarity with networking concepts and troubleshooting preferred ~ Experience with Genesys Phone and WFM integration preferred ~ Basic knowledge of Server Maintenance and Accessibility ~ Has experience / understanding...
- ...Professional, reliable, and values-driven . Desirable Working with Children Check NDIS Worker Screening Check Why Join Genesis Health Services Purpose-driven organisation focused on transforming lives . Opportunity to make a real impact in the...
- ...identification and predictive modeling System Experience - Experience with WFM/contact center systems such as Verint, Calabrio, Genesys, or similar workforce management platforms Technical Skills - Ability to develop, maintain, and optimize dashboards and reports...
775000 $ per day
...Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have ~ Story boarding, creating differentiated solution as per client...- ...and conversions consistently meet targets. Implement and optimise the full technology ecosystem (CRM, IVR, telephony like Avaya/Genesys, reservations systems, chatbots, WFM). Recruit, coach, and develop a high‑performing team that will scale to 20–30 agents across...
- ...identified by the customer and support requirements Computer application skills such as MS Office Applications, Oracle, Salesforce, Genesys Cloud, and other business systems and tools Other Work Conditions Willing to work on shifting operations which may include...
