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775000 $ per day
...people, the latest tech and leading companies across industries. Practice: Customer, Industry Consulting I Areas of Work: Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations | Level: Manager | Location: Manila | Years...- ...Familiarity with tools like Google Workspace, mySQL programming, Discord / Slack, CRMs, and ClickUp ● Prior experience with IEX or Genesys, or other WFM tools ● Experience creating or improving SOPs and checklists. ● Workforce Staff Planning is a plus Skills &...
- ...senior stakeholders. ~ Advanced analytical and problem-solving capabilities. ~ Proficiency in workforce management platforms such as Verint, NICE, Genesys, Aspect, Calabrio, or similar tools. ~ Experience with Power BI, Tableau, SQL, and advanced Excel preferred....
775000 $ per day
...issues within multiple components of critical business systems. Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5) Role Focus: Advanced troubleshooting and operational leadership The CL9 Senior Support Engineer / Technical Lead provides...- ...and elaborate on Five9 technical matters regardless of customer's level of proficiency and complexity. ~ Experience implementing Genesys, InContact/NICE or Contact Center Software Projects ~ Experience in Advanced Integration projects (Salesforce, Velocify, NetSuite...
- ...and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model. ~ In depth knowledge of one or more call center solutions like: Five9, Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom. ~ Experience in technical...
775000 $ per day
...solving issues within multiple components of critical business systems. Summary: CL8 – Platform Lead / Operations Architect (Genesys Cloud L2.5/L3 Oversight) Role Focus: Platform stability, governance, and continuous improvement The CL8 Platform Lead / Operations...775000 $ per day
...Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have ~ Story boarding, creating differentiated solution as per client...- ...Analyst, or Team Lead (must ) ~ Experience in a BPO/contact center environment. ~ Knowledge of WFM tools (e.g., Verint, NICE, Aspect, Genesys). ~ Strong Excel, reporting, and data analysis skills. ~ Experience managing staffing, scheduling, forecasting, and workforce...
- ...Excel (e.g., Pivot Tables, VLOOKUP). Systems Knowledge: Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM) systems. Industry Knowledge: Basic understanding of Transfer Agency operations, including...
- ...External Candidates Strong communication skills Advanced proficiency in Microsoft Excel Proficient in In Contact, Verint and Genesys Cloud Proficient in handling Tableau (required) Alteryx and Power BI experience preferred Willing to work US hours and do...
- ...technology, or customer service accounts. Knowledge of workforce management tools such as: Verint NICE IEX Aspect eWFM Genesys Calabrio Familiarity with contact center metrics including: Service Level Average Handle Time (AHT) Occupancy...
- ...Proficiency supporting both Windows and macOS systems in an enterprise setting ~ Experience with VoIP platforms such as RingCentral, Genesys, Five9, or similar solutions ~ Familiarity with Active Directory, basic networking concepts, and system monitoring tools ~...
775000 $ per day
...SONG - ACE - Genesys – Consultant The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice...- ...collections environment ~ Direct experience administering a predictive dialer platform (NICE CXone Personal Connection preferred; Genesys, Five9, or Avaya also considered) ~ Strong understanding of campaign list management, pacing strategies, retry logic, disposition...
- ...fire decisions to balance call volume with agent availability. • Real-Time Monitoring: They use software (like Verint, Avaya, or Genesys) to watch call queues and agent states. If wait times are climbing or "calls waiting" hit a certain threshold, the RTA takes action...
Sixeleven Global Services & Solutions, Inc.
Davao del Sur2 days ago - ...demonstrate judgment, tact, and subtlety in dealing with internal and external customers. • Experience with either SAP, C4S, Genesis and/or ServiceNow is preferred • Experience as SME is an advantage Thermo Fisher Scientific is an EEO/Affirmative Action Employer...Remote job
- ...Proficiency in Microsoft Office applications. Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access. Our Culture and Commitment to You At Emerson, we prioritize a workplace where every employee is...
- ...Platform experience (to include Communications Manager, System Manager, Session Manager, AADS, and Session Border Controllers and Avaya IX Messaging). • Minimum of 4 years of experience with Nice CX One (Scripting and Studio experience required) * Five9, Genesys, NICE CXOne
Nityo Infotech Services Philippines
Makati16 days ago
