Search Results: 68 vacancies
Genesys Consultant | Mgmt Consulting
Taguig City, Metro Manila
You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will
• Use in depth understanding...
Neksjob Philippines
Taguig
20 days ago
...6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite
- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning...
Neksjob Philippines
Taguig
17 days ago
...Seize the opportunity to join a global company.
Position : Genesys Cloud Engineer
Work Engagement: Direct Employment | Permanent
Location : Ortigas or Taguig
Work Setup: Hybrid, 2x a Month
Shift Schedule: Evening Shift
Salary: Up to 200,000
About...
What you will do:
Genesys applications and systems support/administration in a multi-cultured environment
Resolution of Genesys production platform incidents
Day-to-day cooperation with various internal departments (development, analysts, testers, other infrastructure...
...amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Genesys Cloud Engineer is a remote, telecommute role based in Manila.
The Engineer provides customer assistance to resolve identified...
TTEC Digital
Metro Manila
2 days ago
...Birthday Leave benefits
Internal Career mobility
Opportunity to work and train in our international offices
What you will do:
Genesys applications and systems support/administration in a multi-cultured environment
Resolution of Genesys production platform...
...Key Responsibilities:
Responsible for end user support of the Genesys Cloud environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform.
Document user support request in our ServiceNow...
...Key Responsibilities
Genesys applications and systems support/administration in a multi-cultured environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
Create and update technical...
...The IT Genesys Specialist will be responsible for: Â
• System Support and Administration
• Providing support and administration for Genesys applications and systems in a multicultural environment.
• Resolving incidents on the Genesys production platform.
•...
...focused on providing digital finance products to its customers
Job Description
Support, Administration, and Configuration of Genesys applications and systems
Resolution of product platform incidents through service requests and tickets
Assist other experts in...
...2-3 years Scheduler experience
Proficient in MS Excel (advanced), Power BI and MS Powerpoint
Worked with eWFM/Alvaria and Genesys WFM tools is required
Ability to work a flexible schedule (graveyard/shifting schedule)
Willing to be assigned in Taguig City...
210000 Php
...leading collaboration technologies and certifications are a plus.
Experience in one or more of the following:
o NICE inContact
o Genesys PureCloud / Engage Cloud
o Twilio
o Amazon Connect
• Experience with telecommunications providers, SIP trunking, and complex...
Manpower Core Group Inc.
Mandaluyong
a month ago
...responsibilities:
Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.
Develop target operating models for WFM processes based on client requirements.
Apply expertise in WFM...
Neksjob Philippines
Taguig
more than 2 months ago
...model for WFM processes based on the client's requirements
Application of relevant experience on WFM solutions like Verint, NICE, Genesys, Calabrio, Aspect
Ability to design forecasting models based on client’s inputs including liaising with marketing team
Ability to...
Neksjob Philippines
Taguig
more than 2 months ago
82000 Php
Dialer Specialist background 2-3 years
Experience in Dialer Softwares- (Genesys cloud based dialer), Aspect Dialer, hands on experience on the dialer platform.
Outbound call center
GearCraft Mechanical
Quezon City
a month ago
...phone, email, and chat. The ideal candidate will have in-depth knowledge with one or more of the following Call Center Solutions: Genesis, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
Principal Duties and Essential...
...Application Support Analyst will be responsible for the troubleshooting, resolution, and communication of customer issues reported to the Genesys Custom Solutions Practice & Expert App teams.
Primary Role and Duties:
Act as a customer liaison handling phone and email...
...- System Knowledge Requirement: extensive background in RTA and scheduling in at least 2 WFM System (eWFM, Verint, IEX, Teleopti, Genesys)
- Additional Requirements: extensive knowledge and experience in schedule and roster management and supporting more than 2 lines...
...Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the...
...knowledge in Alteryx or any equivalent ETL tool
· Basic knowledge SQL
·Experience/Knowledge in using Salesforce, Sap, Oracle, Genesys is a plus
·Knowledge of database engines (Microsoft SQL), Microsoft 365 Apps such as but not limited to: PowerApps, Sharepoint...
