Search Results: 67 vacancies
Genesys Consultant | Mgmt Consulting
Taguig City, Metro Manila
You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will
• Use in depth understanding...
Neksjob Philippines
Taguig
12 days ago
...6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite
- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning...
Neksjob Philippines
Taguig
9 days ago
...voice/data networking systems and applications, based on defined technical specifications/design documents (e.g., D&E documents) - Genesys Pure Connect or Genesys Engage or Genesys Cloud
• Specifies and/or orders all required voice hardware, data hardware and circuits...
...amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Genesys Cloud Engineer is a remote, telecommute role based in Manila.
The Engineer provides customer assistance to resolve identified...
...Seize the opportunity to join a global company.
Position : Genesys Cloud Engineer
Work Engagement: Direct Employment | Permanent
Location : Ortigas or Taguig
Work Setup: Hybrid, 2x a Month
Shift Schedule: Evening Shift
Salary: Up to 200,000
About...
...Key Responsibilities:
Responsible for end user support of the Genesys Cloud environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform.
Document user support request in our ServiceNow...
What you will do:
Genesys applications and systems support/administration in a multi-cultured environment
Resolution of Genesys production platform incidents
Day-to-day cooperation with various internal departments (development, analysts, testers, other infrastructure...
...Key Responsibilities
Genesys applications and systems support/administration in a multi-cultured environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
Create and update technical...
...focused on providing digital finance products to its customers
Job Description
Support, Administration, and Configuration of Genesys applications and systems
Resolution of product platform incidents through service requests and tickets
Assist other experts in...
210000 Php
...leading collaboration technologies and certifications are a plus.
Experience in one or more of the following:
o NICE inContact
o Genesys PureCloud / Engage Cloud
o Twilio
o Amazon Connect
• Experience with telecommunications providers, SIP trunking, and complex...
Manpower Core Group Inc.
Mandaluyong
26 days ago
...responsibilities:
Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.
Develop target operating models for WFM processes based on client requirements.
Apply expertise in WFM...
Neksjob Philippines
Taguig
more than 2 months ago
...model for WFM processes based on the client's requirements
Application of relevant experience on WFM solutions like Verint, NICE, Genesys, Calabrio, Aspect
Ability to design forecasting models based on client’s inputs including liaising with marketing team
Ability to...
Neksjob Philippines
Taguig
more than 2 months ago
82000 Php
Dialer Specialist background 2-3 years
Experience in Dialer Softwares- (Genesys cloud based dialer), Aspect Dialer, hands on experience on the dialer platform.
Outbound call center
GearCraft Mechanical
Quezon City
22 days ago
...- System Knowledge Requirement: extensive background in RTA and scheduling in at least 2 WFM System (eWFM, Verint, IEX, Teleopti, Genesys)
- Additional Requirements: extensive knowledge and experience in schedule and roster management and supporting more than 2 lines...
...Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the...
...Planning
~ Extensive Workforce Management experience
~4+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis and/or Blue Pumpkin
~2+ years Supervisor/People Management experience
~ Intermediate level of experience with MS Excel (i.e.,...
...arrive at required headcount for any and all upcoming projects from Maxicare
Experience and Training:
Familiarity with IEX and Genesys is a plus
In depth knowledge of all phases of Workforce Management, including planning, forecasting, scheduling and real time...
...plans
At least five years’ experience working with different workforce applications (iEX, Aspect eWFM, Blue Pumpkin, Teleopti, Genesys, etc.)
Previous experience with ACD reporting and administration experience required (e.g. Avaya, Cisco, Genesys, etc.)
Ability...
...Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the...
...or ERP and any (or multiple) of the following Cloud Applications like C4C (must have), SAP Emarys, SAP Commerce, SAP Connector for Genesys & SAP Loyalty
You will be joining our exceptionally talented team, we can give you variety, flexibility, opportunities while supporting...
