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- Create and participate in coding, project planning and estimation, status monitoring and reporting, and project implementation Provide support to existing clients Become a learning resource and tools provider Participate in API Technologies Integration Participate...
- ...clients and Impact Sourcing partners. Implement, sustain, and ensure the quality and consistency of training programs that have been developed and approved. Support client-specific training initiatives by delivering content aligned with agreed learning objectives and...
- ...trends and best practices to help clients optimize their workflows, and to make strategic recommendations Stay up to date on developments in AI and its impact on clients and the outsourcing industry, in order to help Boldr and its clients optimize workflows and evolve...
- ...leads and nurture relationships to move prospects through the sales funnel. Close deals and achieve or exceed sales targets. Develop a strong knowledge of the company’s products and services in order to facilitate the sales process Direct email marketing to key...
- ...Quality assurance (QA) specialists develop and execute software testing plans and procedures. A QA specialist is responsible for catching, documenting, and reporting bugs and coding errors to the software development team. They are required to be adept in the development...
- ...Client Experience team. In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability...
- ...Build scalable triage systems including decision trees, verification workflows, and escalation criteria for ambiguous scenarios Develop and maintain SLA tracking by request type Create a response template library covering common request types to enable efficient,...