Csrs jobs in Western Visayas

Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. QUALIFICATIONS...

Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. QUALIFICATIONS...

 ...regular transaction monitoring and calibration sessions as agreed. Supporting TLs in setting improvement programs and action plans for CSRs. Working with TLs to ensure up-to-date and accurate information is online and in a user friendly format for users. Reporting... 

 ...frontline support, addressing concerns related to mobile, landline, internet, or other telecommunication services. Telecommunication CSRs possess excellent communication skills, patience, and technical knowledge to troubleshoot problems, guide customers through service... 

 ...or projects to team members as needed. Work with team members to resolve grievances. Meet with team at least once a week to discuss issues and share best practices. Responsible in cascading policy/procedure updates and/or training flashes to the agents/CSRs....