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- ...PH Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO)...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO)...
- ...Hourly Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing...
- ...spreadsheets (Excel/Google Sheets) and workflow systems. ~ Experience in high-volume, deadline-driven environments (e.g., BPO, call centers, research teams). ~ Demonstrated adaptability to changing workloads and schedules. What We Have To Offer A company...
- ...leadership to advise potential opportunities that will affect the achievement of Service Level goals ~ Reviews contact center trends, including call volume, call patterns, staff productivity, attrition rates. Qualifications: ~1 to 5 year's experience...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO)...
- ...based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe,... ...in assigned work Conduct qualitative attempts through phone calls, emails and vendors to complete the verifications within time and...
- ...and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call center management experience is essential to be a success in this role Setting and reviewing of organizational / productivity objectives...
- ...Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets... ...volume. Ensuring analysts understand and comply with all call center objectives, performance standards, and policies. Monitoring...
- ...maintain high service standards. Requirements/Qualifications Bachelor's degree in relevant field At least three (4) years call center experience At least two (3) years of training experience Excellent level on communication skills, customer service...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO)...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO)...
- ...leadership to advise potential opportunities that will affect the achievement of Service Level goals Reviews contact center trends, including call volume, call patterns, staff productivity, and attrition rates Knowledge, Skill Set & Qualifications Required (External...
- ...goals Client, customer, and Employee satisfaction scores Call volume projections Contractual bonus goals Contractual client... ...technical school or equivalent work experience 2 years+ call center management experience Continuously promote a performance-...
- ...Human Resources or equivalent Experience specializing in Employee Labor Relations is a plus. Exposure in handling LR for a BPO or Call Center company is a plus Engagement and Partnership Background is highly desired Excellent interpersonal, written, and oral...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO)...
- ...Representative, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet...
- ...Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO)...
- ...Training and Staff Development ~ Employee Engagement Activities ~ Opportunities for Internal Mobility Job Purpose The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay...
- ..., Pasig and Alabang location. We offer 16k to 25k salary package, work on site arrangements only. Minimum Qualifications No call center experience needed Completed at least 2nd year college of Education, or SHS Graduate Excellent command of English Language Customer...
NEKSJOB
Negros Occidental20 days ago - ...associated with Workforce Management Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites Reporting of Daily program...
- ...effectiveness of training programs, making necessary adjustments for optimization. Requirements Minimum of 2 years of BPO or call centre coaching experience Proficiency in English with exceptional listening, verbal, and written communication skills. Strong...
- ...) transactions with suppliers and shipment offices, managing the flow of cargo and freight. This role involves inbound and outbound calls for coordination, as well as providing administrative support to customers and management. What You'll Do Coordinate with suppliers...
- ...through various channels. This includes conducting product presentations and sales pitches to prospective customers. Conduct cold calls and field visits to attract new clients. Maintain strong relationship with existing clients and ensure renewal. Supervise...
- ...Exciting performance bonuses and account-specific allowances Career growth opportunities - we promote from within Comprehensive healthcare benefits Supportive and friendly work environment Join our growing team and start your career in the Call Center Industry today!
BPOJobOpenings
Iloilo28 days ago - ...will play a vital role in driving customer satisfaction and helping our business thrive. What you'll be doing Handling inbound calls from customers, addressing their inquiries, and resolving their issues in a timely and professional manner Providing product...
- ...Advancement Responsibilities Serve as the primary point of contact for customers via phone Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts...
- ...with inquiries, returns, upgrades, and technical support, ensuring a smooth experience with products and services. They work in call centers, offices, or remotely. Qualifications: At least HS (old curriculum) or SHS Graduate Good to excellent English communication...
BPOJobOpenings
Negros Occidentala month ago - ...Monitor and track the performance of Advisors and Agency Leaders, providing feedback and strategies for improvement. Execute coaching call-outs to support agency leaders and advisors in achieving their targets. Assist the Zone Head in executing programs, activities,...
