Csr jobs in Iloilo

Your potential has a place here with TTEC's award-winning employment experience. As a  Customer Service Representative working onsite in Iloilo  you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company...

 ...towards better performance. Incorporate personal observations and documented critical incidents in coaching sessions to further improve CSR performance. Work with Escalation Agents to prepare them for future Team Leader positions. Identify team members who display... 

 ...for various permits. Monitors and initiates renewal of the Company's business permits and licenses as they fall due. Assist in CSR and stakeholder management coordination and reports. Performs other tasks as may be assigned from time to time. Qualifications... 

 ...agreed KPIs Participate in system and staff development What we're looking for: At least 6 months of related work experience (CSR, Helpdesk, etc.) Critical thinking skills to determine the best course of action for resolving service-related concerns.... 

 ...activities based on observations during training delivery. # Needs Analysis : • Partners with QA to determine areas of opportunity in CSR performance; • Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;... 

 ...related requests and queries, and market insights inquiries The secondary task involves the documentation of the conversation between CSR and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through iKnow,... 

 ...duties and special projects as required. Qualifications ~ Previous experience in Hospital/Facility or Physician billing ~1 year CSR experience (handling 100% inbound calls – US healthcare experience) ~ Must be familiar with basic healthcare claims and denials;... 

 ...initiatives and ensure that CSRs are delivering a high level of service that aligns with business goals. Requirements And Skills with CSR experience Ability to provide exceptional customer service with a customer-centric mindset. Excellent oral and written...