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- ...Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Analyst / Consultant | Years of... ...Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX...
- We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work... ...hundreds of venues throughout Australia. You'll be helping find solutions for customers to experience some of their dreams featuring some...
- ...realize their greatest potential. Title And Summary Manager, Contact Center Overview The Contact Center team is seeking an... ...managerial and operational support to ensure timely and effective solutions. Lead initiatives focused on process improvement and the...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
MCI Careers
City of San Fernando, Pampanga1 day ago - ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...response to queries from callers Provides resolutions to caller problems and issues including researching and exploring alternative solutions Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope Accepts payment and...
- ...Description The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support.... ...'s complaint, determining the cause, and offering appropriate solutions. Maintain accurate records of customer interactions and...
- ...Ensures that reporting is accurate and is completed in a timely manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect departmental standards. What Are We Looking For in This Role Minimum...
- ...world's most challenging problems If so, lets talk. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...implement internal rewards or employee programs within the unit for retention & growth. Contact point for the business on any issues and/ or concerns and proactively provide solutions. Manages internal updates/communication within the unit. Encourages people to...
- We are looking for a highly experienced and strategic Contact Center Management Head to lead multi-channel customer service operations... ...innovation. Analyze customer feedback and trends; implement solutions to enhance overall experience. Lead, mentor, and develop...
- ...Onboarding, Software Implementation, and Account Management. At least 1 year of experience configuring, updating, and supporting VOIP solutions. Preferably with experience in chat, handling multiple windows. Excellent English communication skills. Strong customer...
- Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible...
- ...and Enablement leaders, shaping future-state capabilities for contact center excellence. 2. Operational Excellence & Continuous Improvement... ...RPA, AI bots, analytics platforms, and workforce optimization solutions. Evaluate and pilot innovation projects that improve both...
- ...Support IVR messages, voicemail scripting, and urgent recording updates using TTS and/or wave files. Manage user accounts in contact center systems, including access control, skills, queues, and profile updates. Configure and monitor outbound dialer campaigns end...
- ...Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical... ...Skills Required Skill: Advanced proficiency in Genesys Contact Center Operation. Strong understanding of software development...
- ...business change. Practice : SONG I Areas of Work: Genesys- Solution Consulting and Pre-Sales | Level: Analyst/ Consultant |... ...to excel at the role: • Ability to use technical exposure to contact center and overall customer service areas: In depth understanding...
Accenture
Taguig19 days ago - About Us Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost...
- ...world's most challenging problems If so, lets talk. Your Role And Responsibilities Provides quality customer service on every contact. Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is...
- ...process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market...
- ...We're Hiring: Solutions Support! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered! We are currently on the lookout for a Solutions Support to join our team at Cloudstaff, the #1 workplace...
- ...professionals with over 145 years of service excellence. Job Description As the Finance Shared Service Center (FSSC) Point of Contact (POC), you will serve as a critical link between the Global Finance Process Office (GFPO) and the Shared Service delivery teams....
- ...Work Schedule: Dayshift Location: Mandaluyong Industry: Media Industry The Contact Center Management Head leads and supervises all aspects of customer care, including handling escalations, fulfillment, technical field support, and branch or customer experience...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail... ..., telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents,...
- ...Project Based - 6 Months (Subject to Renewal) Industry: Banking / Financial Services About The Role We are looking for a Solutions Architect with strong experience in the banking domain to design, validate, and guide the implementation of end-to-end technology...
- ...Tasks & Deliverables Overview of the role: About The Solution Design Function and Team This role sits in a designated team... ...personnel/team within country organization, existing vendor contacts and/or direct sourcing. Drive collaboration through Solution...
- ...Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring Drive Philippine credit solution consulting services with aim to probe and identify clients' critical business issues, develop solutions to address the clients'...
- ...providing support to the department head in designing and implementing comprehensive business applications and enterprise-wide software solutions that align with the organization's business needs. The position is also responsible forensuring the efficiency of IT solutions to...
