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- ...Role: BPO Team Lead Location: Taguig Site Schedule: Night Shift Work Set-up: On Site Employment Type: Full Time About the Role The Team Lead is responsible for overseeing the daily performance, productivity, and development of a team of agents. This...
- As a Manager Workforce Management, you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals. You manage the performance...
- ...BPO Training Manager Bravissimo Resourcing Inc. | Onsite | Eastwood, Quezon City We are seeking an experienced and dedicated BPO Training Manager to oversee, design, and execute comprehensive training programs, specializing in Service Desk accounts. The manager...
- Job purpose Responsible for the successful operation of a customer contact management site. Manages both human and material resources. Supports Probe and clients in achieving service, quality and contribution goals. Demonstrates sound fiscal management in achieving...
- ...We are seeking a motivated and detail-oriented Sourcing Specialist to join our team in the BPO (Business Process Outsourcing) industry. The Sourcing Specialist will play a crucial role in identifying, attracting, and engaging top talent for various positions within the...
- Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning...
- ...processes, incident/request management, and service desk tools (ServiceNow, Remedy, Freshservice, etc.). ~ Experience managing teams in a BPO or ITeS environment. ~ Excellent leadership, communication, and client engagement skills. ~ Strong analytical, reporting, and...
- Key Responsibilities: Manage collections for healthcare unpaid claims, interacting with customers to gather supporting data and resolve invoice discrepancies. Provide input to policies, systems, methods, and procedures for effective premium collection management....
- ...challenges, and improvement plans Qualifications & Requirements Minimum of 3 years Team Leader / Leadership experience in a BPO environment Strong people management, coaching, and performance management skills Excellent analytical, reporting, and presentation...
- Work Your Magic with us! Ready to explore, break barriers, and discover more We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and...
- ...are looking for a dynamic and experienced Training Lead to oversee the design, delivery, and evaluation of training programs across BPO accounts. The Training Lead will ensure that new hires and existing employees are equipped with the skills and knowledge eeded to meet...
- "Key Responsibilities Team Leadership & Management • Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. • Manage team scheduling, attendance, task allocation, and workload distribution. • Conduct regular team meetings...
- Job Description: Talent Acquisition Lead Work Schedule: PHT 3AM - 12PM Monday-Friday (may be changed based on business needs or US time zone adjustments) Salary: Up to Php80k Overview The Talent Acquisition Lead is responsible for driving hiring strategy, managing...
- The Customer Experience & Learning Services Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the...
- What's in it for you Day 1 HMO coverage — plus 2 FREE dependents Day shift schedule for that perfect work-life balance Work tool provided — everything you need to succeed Be part of a PIONEER Accounts Payable Team for our Healthcare account! Duties and...
- ...field Proven experience in Training & Development / Learning & Development Trainer or Assistant Training Manager experience in a BPO setup At least 1 year of sales experience , preferably in a structured or corporate sales environment Minimum 1 year of...
- ...Qualifications Bachelor's degree or equivalent (preferred). 1–3 years of experience as an L1 Helpdesk Trainer or similar role in a BPO/ITeS environment. Strong knowledge of L1 technical support concepts (e.g., password resets, basic troubleshooting, remote support...
- ...Shifting Number of Headcounts: 2 FTEs Available Budget: Negotiable (Depending on experience) Industry: IT Consulting & Services (IT-BPO) About the Job: We are looking for an experienced and detail-oriented Collections Manager to join our client's team and lead...
- • Manages a staff of professional-level team members or manages a team through lower-level supervisors. • Works within general policies and management guidance, independently determining approach to managing daily operations. • Provides guidance and technical advice...
- ...ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise...
- Call Center Agent - Travel (GDS) Quezon City - Bridgetown Pure Onsite Benefits: PHP 23000 - PHP 26000 20% Night Differential, Annual Increase based on performance 13th Month Pay, HMO on Day 1 Qualifications: • Minimum of 1 year of GDS experience • Strong...
- Job Overview: The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. Duties and responsibilities ●To manage the day–to-day planning, operation and problem-solving...
- Responsibilities: Support engagements to achieve yearly competitiveness target Monitor the PROMPT performance, share insights to engagements and instigate the improvement opportunities Facilitate engagements and IA team for any RPA projects or other automation...
- ...Accenture in the Philippines is currently looking for talented individuals for our BPO Operations Associate Manager - Sales Account role. About the Role: As a BPO Operations Associate Manager - Sales Account, you will perform the following (but not limited to) duties...
- ...Role Overview The Operations Manager will lead day to day delivery for a healthcare BPO account, managing a team of supervisors and frontline associates who handle clinical and non- clinical processes for a global healthcare client. The role is accountable for...
- Accenture in the Philippines is currently looking for talented individuals for our Training Analyst role. About the Role: As a Training Analyst, you will perform the following (but not limited to) duties and responsibilities: Deliver high-quality training to audiences...
- ...Operations Team Lead (BPO) Qualifications: Bachelor's degree in Computer Engineering, Information Technology, or any tech-related field Minimum of 2 years of experience as a Team Leader Background in managing a Technical Accounts Experience handling both...
- ROLE AND RESPONSIBILITIES Responsible in triaging assigned client claims and make determinations on opening cases for medical record review, in addition, the team also does a thorough review of medical records/documentation and claim history to identify aberrant patterns...
- Daily review, audit, and update of ADP (currently payroll system). Assist with investigation of payroll discrepancies with the TL as required – audit of submissions for accuracy and ensure received by corporate payroll with timelines associated with payroll deadlines...
- Position: Customer Care Specialist (Tier 1) Position Status: Full Time On-Site available Hours of Work: Monday-Sunday 7:00am-11:00pm EST Department: President's Choice Financial Responsibilities: • Manage inbound customer calls regarding standard credit card...