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Teleservices
Angono, Rizal25 days ago - Job description: We are looking for a Support Staff who is detail-oriented and skilled in executing transactions in any business system (like SAP, Oracle, iScala, etc.) and window-based activities, monitoring all related transactions, as well as updating organizational...
- ...with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a BPO Team Lead to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH). 'Position Overview: The Team...
- Key Responsibilities • Act as the first line of support for customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication. • Accurately document all incidents and actions taken in...
- ...Economics, Engineering or any related field. 3-5 years of experience in QA analytics, CX analytics or business intelligence in a BPO setting. Non degree holder can be considered as long as min of 5 years' experience in the same capacity. Strong understanding of...
- Description Manage and resolve customer inquiries via calls, emails, and chats. Provide exceptional customer service experiences to ensure high satisfaction levels. Coordinate with team members to streamline processes and improve efficiency. Maintain accurate...
- Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need...
- In these roles you will be responsible for: • In these roles you will be responsible for: • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. • Ensuring customer satisfaction and strive to meet service standards...
- ...BPO Trainer (Mobility Account) Job Qualifications Education: Strictly a College Graduate of Computer Engineering (CEC) , Information Technology (IT) , or any tech-related course. BPO Experience: At least 1 year of experience as a Trainer within the BPO...
- "Overview: You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment...
- Training Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the training programs within an account...
- Role and Responsibilities for Manager Transitions: ● Engage business lines to understand migration requirements ● Devise detailed project plan to execute the migration ● Co-ordinate with various teams to ensure deliverables are met ● Escalate issues in a timely...
- ...experience in soft skills and customer service. Requirements: Graduate of any 4-year course. At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry. Preferably with a background or...
- About the Company: DITO Telecommunity Corporation is the third largest telecommunications provider in the Philippines. It is a joint venture company comprised of Udenna Corporation, Chelsea Logistics Holdings Corp., and China Telecommunications Corporation. We are committed...
- Key Responsibilities: Manage collections for healthcare unpaid claims, interacting with customers to gather supporting data and resolve invoice discrepancies. Provide input to policies, systems, methods, and procedures for effective premium collection management....
- As a Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline team members. You produce simulations of resource maximization, operations transitions within sites/ geographies and provide recommendations on how to...
- The Customer Experience & Learning Services Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the...
- ...local, single site services) Qualifications Five to ten years of experience in site management role, preferably gained from BPO and related industries Ability to analyze and prepare reports for Management on Contractual obligations (Service Level and internal...
- ...We are seeking a motivated and detail-oriented Sourcing Specialist to join our team in the BPO (Business Process Outsourcing) industry. The Sourcing Specialist will play a crucial role in identifying, attracting, and engaging top talent for various positions within the...
- ...ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and...
- ...Role: BPO Team Lead Location: Taguig Site Schedule: Night Shift Work Set-up: On Site Employment Type: Full Time About the Role The Team Lead is responsible for overseeing the daily performance, productivity, and development of a team of agents. This...
1200000 Php per year
...The Role: The Workforce & Quality Expert Manager will oversee the quality assurance and workforce management functions within the BPO environment. This role is crucial for ensuring operational excellence and delivering high-quality service to clients. Develop and...- ...24 Leaves Annually Qualifications: ~ Bachelor's degree graduate, any field. ~3 years of WFM experience, preferably in BPO/shared services. ~ Must also be exposed to scheduling, capacity planning, forecasting, and reporting. ~ Knowledge with using WFM...
- Healthcare Recruiter About this Position We are looking to scale this recruitment team exponentially in the near future. This is a key position that will kick start that growth. If you are looking at aggressive growth for your career and have extraordinary head hunting...
- ...BPO Training Manager Bravissimo Resourcing Inc. | Onsite | Eastwood, Quezon City We are seeking an experienced and dedicated BPO Training Manager to oversee, design, and execute comprehensive training programs, specializing in Service Desk accounts. The manager...
- IT Manager (PH) BPO Position Description High Level Job Description The Regional IT Manager will oversee and ensure the reliable operation, security, and performance of the organization's IT infrastructure, networks, and end-user support services. This role is responsible...
- • Manages a staff of professional-level team members or manages a team through lower-level supervisors. • Works within general policies and management guidance, independently determining approach to managing daily operations. • Provides guidance and technical advice...
- ROLE AND RESPONSIBILITIES Responsible in triaging assigned client claims and make determinations on opening cases for medical record review, in addition, the team also does a thorough review of medical records/documentation and claim history to identify aberrant patterns...
- Qualification: - College Graduate (with or without experience) - Completed 2 years in college (with at least 72 units) + 6 months of customer service-related - Above Average English communication skills - Good interpersonal skills - Analytical and problem-solving...
- ...call by completing all required activity in order to fulfill customer requests Requirements: Minimum 1 year experience in BPO Industry. Experience with Financial account in BPO Industry is an advantage but not required. Strong and developed...
